Sr Executive-CMT

Job Description

PRINCIPAL ACCOUNTABILITIES (List the accountabilities associated with the job.) Work on assigned UAT testing as per call priority and get it complete within timeline UAT completion/feedback shared to IT team and get it rectify, take followup with developer to clear testing GC calls UAT completion/feedback shared to IT team and get it rectify, take followup with developer to clear testing Testing of the calls as per FTC’s, zero bug on production All LOB calls UAT completion/feedback shared to IT team and get it rectify, take followup with developer to clear testing Prepare SOP & share the same with SPOC for circulation Circulate the report to stakeholders Another task assigned by senior Ensure deadlines are met within established targets for different work processes in lines with the organization guidelines Test / Retest all assigned scenarios Determine if assigned scenarios pass or fail and record findings on the scenario tracker Provide detailed description of scenarios that failed Attend scheduled test sessions and, if needed, attend overflow sessions to complete all assigned scenarios May suggest additional test scenario to be added to the Scenario tracking document Communicate suggestions or concerns regarding testing with the functional test lead Testers involved in multiple testing sessions should reach out to Functional Leads to find out which session to attend MAJOR CHALLENGES (Describe the major challenges you face on an on-going basis in carrying out your job.) Not Applicable. It’s a new team which has been formed which will be DECISIONS (Mention the key decisions taken by job holder at his end and the decisions for which the job holder goes to superior with options and recommendations or seek approval). INTERACTIONS (The key working relationships or routine contacts a job holder needs to have INSIDE and OUTSIDE the organization to accomplish the job.) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work All Business owners & CoEs External Clients Roles you need to interact with outside the organization to enable success in your day to day work No DIMENSIONS (List the significant numerical data which will reflect the scope and scale of activities concerning this job). Financial Dimensions (These should be quantifiable numerical amounts like annual budgets, project costs, annual revenue, purchase value etc.) . Other Dimensions (Indication of some of the significant volumes associated with the job like number in team/ staff handled etc). Total Team Size: 11 – Proposed with the new structure Number of Direct Reports: 4(Existing) Number of Outsourced employees: None SKILLS AND KNOWLEDGE (State the minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent). Educational Qualifications Qualifications Minimum Qualification: Graduate with General Insurance knowledge is Must Work Experience 1-2 years in same role Roles and Responsibilities 2