Sr Exe / Assistant Manager - Front Office & Guest Relations Executive

Also General Responsibilities:

• Responsible for handling front office reception and administrative duties.
• Greeting and Welcoming: Warmly welcome all visitors, clients, and staff as they arrive, providing a friendly and professional first impression.
• Customer Service: Provide excellent customer service by addressing inquiries, answering phone calls, and directing them to the appropriate person or department.
• Administrative Support: Assist with general administrative tasks such as managing incoming and outgoing correspondence, scheduling appointments, and maintaining office supplies.
• Appointment Management: Schedule and coordinate appointments, meetings, and conference room reservations, ensuring efficient use of time and resources.
• Documentation and Record Keeping: Maintain accurate records and documentation, including visitor logs, staff attendance, and office inventory.
• Mail and Package Handling: Receive, sort, and distribute incoming mail and packages to the appropriate recipients promptly.
• Security and Access Control: Monitor and control access to the premises, ensuring the safety and security of employees, visitors, and company assets.
• Communication Coordination: Facilitate effective communication within the office by relaying messages and managing internal communication channels.
• Problem Resolution: Handle basic inquiries and complaints, providing appropriate solutions or escalating them to the relevant department or personnel.
• Multitasking: Prioritize and manage multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
• Professional Image: Maintain a neat and professional appearance, adhering to the company's dress code and grooming standards.
• Team Collaboration: Collaborate with other departments and team members to ensure smooth operations and a cohesive work environment.

Any graduate with 3 to 8 years of experience in front office and guest relations management preferably from the Hospitality , hotels industry or Aviation industry , pleasant looking, with good communication skills and pleasing manners, with adept knowledge and experience to handle VIPs & VVIP guests. Maintain the front office ambience and coordinate with internal stake holders for admin related works as and when assigned by the RM from time to time.

Hindi speaking will be an added advantage.

Immediate joinees preferred.

Refex is a Great Place to work certified company located at the prime location of the Chennai city visit www.refex.group to know more details about the company.