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Lancesoft
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Sr Developer_Marketing(Dynamic 365 developer)

Sr Developer_Marketing(Dynamic 365 developer)

Lancesoft

7 - 11 years

12 - 22 Lacs

bengaluru

Posted:3 months ago| Platform:

Apply

Skills Required

power platform customer service workspace dynamics 365 developer customer insight ms dynamics crm marketing developer microsoft dynamics crm implementation real time analysis javascript power automate crm strategy plugins

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

Dynamics 365 Developer

Key Responsibilities:

Customer Service Workspace & Contact Center:

Develop
end-to-end implementation and configuration of Dynamics 365 Customer Service Workspace
(Contact Center).
Configure Session Templates, App Tabs, and Agent Scripts for guided agent experiences.
Develop and deploy Plugins, Custom Workflows, and Web Resources using
C#, JavaScript, and TypeScript
.
Implement features like
Knowledge Management, Smart Assist, SLA Management, and Unified Routing
.
Set up
Omnichannel
for voice, chat, SMS, and social channels using Channel Integration Framework (CIF).
Configure
Case Management, Entitlements, Queues, and Routing rules
.

Customer Insights Journeys:

Design, develop, and configure solutions using Dynamics 365 Customer Insights – Journeys, with a focus on
real-time marketing, event-driven triggers and customized customer journeys
.
Build and manage
segments
using
demographic, behavioural, and transactional data
to drive personalized customer interactions.
Configure
Email and SMS Provider
.
Create and customize
marketing emails, SMS campaigns, push notifications, and event registrations
.
Implement and manage
consent and compliance settings, including subscription centres and compliance profiles
.
Configure and maintain
marketing forms, landing pages, and web behavioural tracking
to support lead capture and engagement analytics.

General:

Develop and deploy
Plugins
,
Custom Workflows
, and
Web Resources
using
C#, JavaScript, and TypeScript.
Integrate external systems using
Azure Functions, Service Bus, Logic Apps, or REST APIs
.
Develop
Power Automate flows
to support process automation and approvals.
Collaborate with business teams to gather requirements and translate into functional solutions.
Apply robust
security models
including Business Units, Security Roles, Field-Level Security, and Access Teams.
Enable
Copilot and AI capabilities
to support agent productivity and customer insights.
Use
Git/Azure DevOps
for version control, branching strategy, and source code management.
Should implement
Unit Tests
for plugins, web resource, function apps using frameworks like FakeXrmEasy or MSTest.
Develop
custom command buttons
using modern Command Designer and Ribbon Workbench (legacy).
Should work on the tools Plugin Registration, Configuration Migration Tool, Package Deployer
Debug and troubleshoot server-side and client-side issues using
Plugin Trace Logs
,
XrmToolBox
,
Browser Developer Tools
.

Added Skills:

Hands-on experience in Power Platform including
Power Apps and Power Pages
.
Build and deploy
PCF (PowerApps Component Framework)
controls for custom UI components.
Work on
Azure DevOps
for source control, build automation, and release pipelines.
Strong knowledge on
Azure Services
like Function App, Service bus, API Management, App Services, Key Vault.
Experience on D365 Modules Sales and Field Service
Hand-on Experience on
React Framework
for developing web resource
Certifications on Microsoft Dynamics and Azure

Process Skills:

Ability to analyze business needs and design scalable, quality-driven CRM solutions.
Experience working with Agile and DevOps methodologies, including backlog grooming and sprint reviews.
Proficient in using Azure DevOps for work tracking, automated deployments, and CI/CD pipelines.
Able to follow structured processes for documentation, quality checks, and change management.
Comfortable in delivering work that aligns with enterprise-grade security and compliance standards.

Qualifications:

Bachelor’s degree in engineering or MCA.

7 – 10 years of experience and minimum 3+ years of experience with Dynamics 365.

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