Sr. Customer Support Engineer- Calicut.

Beckman Coulter

3 - 5 years

11 - 12 Lacs

kolkata

Posted:10 hours ago| Platform:

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Skills Required

usage diagnostics healthcare customer support customer service troubleshooting operations technical support preventive maintenance crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

In this role, you will have the opportunity to:
1. Install and maintain instruments and systems in a laboratory environment and deliver basic operational training at installation.
2. Provide effective product and customer support. Ensure Preventive Maintenance planning (PM) are performed in timely manner. Seek timely support for difficult product issues avoiding unnecessary down time.
3. Maintains excellent customer relationship, specifically with his/her directly assigned accounts and adhere to field service policies procedures and standards.
The essential requirements of the job include:
Must be an Engineering Graduate with B.E./B.Tech. Degree or higher. Should have a minimum working experience of 3 to 5 years in the relevant field with exposure in customer services (Technical) in the IVD industry. Should have adequate skills to consultatively help and support technical troubleshooting along with other functions.
Should have proven analytical skills and be proficient in basic MS Office tools like Excel, Word, Power Point etc. and communication tools like Outlook, MS Teams
Should be able to drive corrective and preventive actions to improve service delivery based on customer feedback. Should relentlessly strive to achieve the highest levels of customer satisfaction to drive business growth in a healthcare environment.

It would be a plus if you also possess previous experience in:

Technical field services of IVD products (hardware & SW)
Generating Service Revenue
Usage of Customer Relationship Management (CRM) SW based for Call Handling & Closure in System

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