Sr. Customer Service Representative

Job Description

Hiring: Customer Service Representative (International Voice Process) Location: Mumbai Shift: US Rotational Shifts (Night Shifts) Company: Grace Staffing Services Working Days: 5 Days/Week (2 Rotational Offs) About the Job: Join our dynamic international customer support team and take your BPO career to the next level! We’re looking for experienced voice support professionals to handle inbound customer queries for a leading US client. If you're confident in English, love solving problems, and are open to night shifts — apply now! ✨ What’s in It for You? Attractive Salary Package + Performance-based Incentives Pick-up & Drop Facility for Night Shifts Stable Job with Long-term Career Growth Work in a Professional International Environment Paid Training + Friendly Work Culture Key Responsibilities: Answer inbound calls and assist US-based customers. Resolve queries with professionalism and clarity. Meet daily/weekly KPIs (TAT, CSAT, Resolution Rate). Confidence in handling sales objections and closing deals. Comfortable with target-based roles and night shifts . Who Can Apply? Minimum 0-5 year's experience in an International BPO (Voice Process) HSC or Graduate Fresher's also can Apply Strong English communication skills (mandatory) Comfortable working night shifts & rotational shifts No job gaps , no absconding history Must have all documents ready (KYC ID's, Education Marksheets & Work Experience Proofs) Shift & Schedule: 9-hour shift + 1-hour break 5 working days with 2 rotational weekly offs Night shift (US hours) Apply Today! Email your resume to: Gracecareers02@gmail.com Call/WhatsApp HR: 7715882251 Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹50,000.00 per month Benefits: Health insurance Provident Fund Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Commission pay Joining bonus Overtime pay Performance bonus Education: Higher Secondary(12th Pass) (Preferred) Experience: Customer service: 1 year (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person