Customer Service Associate

Job Description

WE ARE HIRING FOR GRACE STAFFING SERVICES Job Title: Sr.Customer Service Associate Shift Timings: US Rotational Shift (Night Shift) Days Off: 2 Rotational Offs Pick or Drop: Provided Job Description: We are seeking experienced and motivated Sr.Customer Service Associate to join our team. In this role, you will be the first point of contact for international customers, handling queries related to Hotel booking queries and complains. This is a pure voice process , where you will be expected to provide exceptional customer support through clear communication and problem-solving skills. Key Responsibilities: Handle inbound customer queries related to Hotel booking queries and complains (e.g., booking, service issues, escalation, technical support). Provide accurate and timely responses to customer inquiries. Resolve customer complaints efficiently while maintaining a high level of professionalism. Follow up with customers to ensure issues are resolved and ensure customer satisfaction. Update customer information and case details in the system accurately. Meet performance metrics and KPIs for call handling time, resolution rates, and customer satisfaction. Maintain company policies and procedures while delivering exceptional service. Eligibility Criteria: Education: HSC (12th Grade) or equivalent qualification. Experience: Minimum 0-1 years of experience mandate from International BPOs or Domestic Bpo's . Documentation: All previous employment documents must be available and in order (e.g., experience letters, offer letters, and payslips). No exceptions will be made in this regard. Skills: Excellent verbal communication skills in English. Strong problem-solving abilities and the ability to think on your feet. Ability to handle challenging customer interactions professionally. Proficient in using basic computer systems, Good typing speed. Ability to work in a fast-paced environment and adapt quickly to changes. Work Timings: Comfortable working in US Rotational Shift (Night Shift). Shift Flexibility: Ready to work in a Voice Process with excellent customer interaction skills. Transportation: Pick or Drop will be provided. Preferred Qualities: Proven track record in customer service within the any service industry (preferred). Strong attention to detail and ability to multi-task. Excellent interpersonal skills with the ability to manage difficult conversations. Self-motivated with a desire to meet and exceed performance goals. Team player who can collaborate effectively in a high-energy environment. Why Join Us? Work in an international environment with global exposure. Competitive salary with performance incentives. Pick or Drop facility for your convenience. Career growth opportunities with Employment stability. Job Types: Full-time, Permanent Pay: Up to ₹28,000.00 per month Benefits: Health insurance Provident Fund Schedule: Evening shift Night shift Rotational shift US shift Education: Bachelor's (Preferred) Experience: Customer service: 1 year (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person