Sr. CRM Executive

Location : Netaji Subhash Place (New Delhi)

Website : https://ruheindia.com/

Company Description

Ruhe, founded in 2020 by Kapil Gupta, is India's largest digital brand in the kitchen and bathroom fittings industry. all proudly Made-In-India, Ruhe offers a user-friendly online shopping experience at www.ruheindia.com. The company prioritizes customer convenience and trust, providing a seamless purchasing journey and exceptional customer support.

Role Description

We are seeking a skilled CRM Specialist with 3-4 years of experience to join our dynamic team. This is a full-time on-site role for a Customer Relationship Management Executive at Ruhe in New Delhi. The Executive will be responsible for managing customer relationships, ensuring customer satisfaction.

1.Attention to detail and a proactive approach to problem-solving. Experience with campaign management and customer segmentation.

2.Handle inbound and outbound calls, emails, and live chat from customers regarding products, services, and inquiries.

3.Maintain a deep understanding of the company’s products and services to provide accurate information and solutions.

4.Ability to listen to customers and resolve issues efficiently while maintaining a calm and professional demeanor.

5.Strong time management and multitasking abilities to manage multiple inquiries at once.

6.Excellent verbal and written communication skills, with the ability to explain complex information in a clear and friendly manner.

Qualifications

Analytical Skills and Customer Retention expertise

Strong Communication Skills

Customer Experience Enhancement capabilities

Excellent interpersonal skills

Ability to multitask and prioritize effectively

Previous experience in customer relationship management is a plus

Bachelor's degree in Business Administration or related field

Why Join Ruhe?

At Ruhe, we believe in innovation, growth, and empowering our team to deliver exceptional results. If you’re passionate about e-commerce and looking to make a significant impact, we’d love to hear from you!

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

• Fixed shift
• Morning shift

Work Location: In person