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For Employers

Sr. Cloud Voice Engineer

Vision Beyond Resources India Private Limited

3 - 7 years

6 - 10 Lacs

bengaluru

Posted:1 month ago| Platform:

Apply

Skills Required

automation project management standard operating procedures system integration voip agile sip troubleshooting microsoft

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Requirements:

Expertise in the deployment, support, and maintenance of enterprise voice and collaboration

platforms Zoom Voice, Microsoft Teams Voice, or other cloud-based VOIP solutions and

related troubleshooting tools

Deep understanding of SIP, DID, e.164, and other relevant VOIP protocols and standards

Experience provisioning and troubleshooting carrier communication services including VoIP, PRI,

SIP

Demonstrable ability to visualize and create detailed diagrams of complex communication

systems, including detailed call flow diagrams and system integration diagrams

Experience in troubleshooting and resolving incidents in a complex world-wide enterprise

network environment

Requires the ability to manage moderately ambiguous situations and requirements and make

decisions based on the information available

Requires the ability to work on multiple work tasks of varying scope and scale

Working experience with project management or LEAN / Agile methodologies

Ability to work with external vendors and suppliers to implement and support voice systems

Ability to work individually as well as part of an overall, sometimes virtual team

Effective communicator both written and verbal. Able to tailor message based on targeted

audience.

Experience creating technical standard operating procedures (SOPs) and processes

Preferred Qualifications:

Bachelor s Degree or Master s Degree in areas such as Computer Science, Information

Technology, Engineering, or Mathematics

Experience with or certification in ITIL / ITSM

Industry certifications from Zoom, Microsoft, or other VOIP Technologies

Experience with automation and scripting

Experience in a technology-focused and/or eCommerce environment

Experience working in a PCI regulated environment

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Vision Beyond Resources India Private Limited

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Sr. Cloud Voice Engineer