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Sr Associate, Technical Professional Services

Sr Associate, Technical Professional Services

Fiserv

1 - 6 years

3 - 8 Lacs

Chennai

Posted:3 months ago| Platform:

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Skills Required

Computer science IIS Production support Incident management professional services Continuous improvement Operations Information technology Technical Professional System administration

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities

Requisition ID R-10358139 Date posted 07/01/2025 End Date 07/08/2025 City Chennai State/Region Tamil Nadu Country India Location Type Onsite

Calling all innovators find your future at Fiserv.

Job Title

Sr Associate, Technical Professional Services

What You will do

Service Delivery:

Perform routine work as per client requests
Validate application and system health after planned maintenance or on an ad-hoc basis to meet client expectations for system availability
Demonstrate ability to execute complex, technical system administration procedures.

Incident Management:

Respond to, investigate, and resolve issues involving production applications and services using documented procedures and solutions
Escalate and/or engage other support groups as needed to meet service targets for resolution quality and timeliness

Problem Solving:

Take a methodical and tenacious approach to identify underlying problems and make recommendations for resolution

Case Management:

Prioritize tickets
Regularly pick, update, and communicate as needed to resolve issues in timely manner
Follow Customer First approach and ensure customer satisfaction when addressing to the tickets

Documentation:

Accurately and concisely document production support issues for subsequent root cause, operational and management analysis, and reporting.
Contribute to the continuous improvement of reference material by proactively filling gaps, correcting mistakes, and resolving ambiguity. Seek review from colleagues on your proposed changes.

What you will need to have

Experience with and ability to use Microsoft Office applications
Ability to work under pressure to complete tasks on schedule and with high quality
Detail-oriented with ability to execute complex, technical system administration procedures
Good understanding of ITIL framework and service delivery
Proven customer service skills
Excellent written and verbal communication
Able to work independently and as part of a broadly skilled team
Mobile application or financial applications experience

What would be great to have

Web Tier: IIS administration, Web browsers, Navigation
Application Tier: Windows Server applications
Data Tier: SQL database & queries
Infrastructure: Windows Server administration, using BAT/PowerShell/Java script, TCP/IP networking concepts
Splunk, Dynatrace, ControlM knowledge will be added advantage
Qualification in Information Technology or Computer Science
Ability to work non-standard hours and holidays as part of 24X7 team

product for top financial institutions in US. We ll help you gain expertise on the payments processing and grow in your career.
Basic Qualifications for Consideration: Bachelor s degree in computer science or equivalent work experience
Minimum 1 year of experience with focus on Banking Products and Services.

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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Sr Associate, Technical Professional Services