Sr Associate IS Engineer-Observability

In this vital role you will support the day-to-day operation and maintenance of global observability service.

• Administer, monitor, and support the monitoring and observability services
• Maintain and support the tools to enable global application and infrastructure monitoring.
• Monitor systems and proactively address performance bottlenecks
• Collaborate with cross-functional teams on infrastructure needs
• Document system configurations and operational procedures
• Support in incident resolution and troubleshooting
• Document changes and standard operating procedures

We are all different, yet we all use our unique contributions to serve patients. The ideal candidate will have a consistent track record in monitoring and observability practices in large environments, Infrastructure Operations, and have a passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with multi-functional and global teams is required to ensure seamless integration and operational excellence

Basic Qualifications:

Masters degree and 1 to 3 years of experience OR

Bachelors degree and 3 to 5 years of experience OR

Preferred Qualifications:

• Experience with monitoring and notification technologies, observability concepts using Dynatrace and Pagerduty
• Experience with Infrastructure and Application monitoring, Windows, Linux
• Basic scripting knowledge with TypeScript, React, Ansible, and Python scripting
• Familiarity with ITIL or incident management workflows
• Familiarity with containers and K8 environment
• Change management expertise
• Excellent troubleshooting and problem solving skills

• Exposure to cloud environments (AWS, Azure)
• Interest in automation tools and infrastructure-as-code
• Exposure to monitoring tools (Dynatrace)
• Knowledge of configuration management tools (Ansible and Terraform)

Professional Certifications:

• CompTIA Server+ or Microsoft Fundamentals (preferred)

Soft Skills:

• Excellent troubleshooting and analytical abilities
• Strong communication skills, both written and verbal
• Ability to work in a fast-paced environment