Home
Jobs
Brillio logo

SQL Support (L2) – R01550303

0 years

5 - 9 Lacs

Bengaluru

Posted:1 week ago| Platform: GlassDoor logo

Apply

Skills Required

sql support data sqs redshift servicenow slack service analyze resolve analysis report

Work Mode

On-site

Job Type

Part Time

Job Description

SQL Support (L2) - R01550303 Lead Data Engineer Primary Skills Athena, SNS, SQS, CloudWatch, Kinesis, Redshift Job requirements Monitor/track multiple sources for issues being reported – ServiceNow/Slack/Email/Calls • Create and track all incidents/production issues in Service Now with the right categorization • For all ServiceNow incidents, analyze the inputs from helpdesk and assign them to the right application queue. • Manage the queue assignments of incidents based on status and change of context. • Perform actions based on SOPs to analyze/resolve the issue. • Identify the root cause or source of issue as possible to make L3 analysis easier. • Create the summary of actions done, possible next steps and handover to L3 team changing the assignment. • Communicate with the end user on updates and gather additional data and feedback. • Validate the fix provided by L3, update incidents as required and involve L4/L5 as required. • Report the trend and pattern of issues to deed product backlogs and create SOPs on identified issues and resolutions for future consumption. • Provide on-call support for any critical issues during the weekend

More Jobs at Brillio

React Js Frontend Developer

Pune, Bengaluru

4 - 8 yrs
|

INR 14 - 20 Lacs

Java Full Stack Developer

Pune, Bengaluru

3 - 8 yrs
|

INR 14 - 20 Lacs

Senior Software Development Lead - R01536938

Gurgaon, Haryana, India

Experience: Not specified

|

Salary: Not disclosed

Angular Lead

Hyderabad, Pune, Bengaluru

6 - 10 yrs
|

INR 14 - 20 Lacs

Network Perimeter Browsing - R01542500

Bengaluru, Karnataka, India

Experience: Not specified

|

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Sql Interview Now
Brillio
Brillio
www.brillio.com

IT Services and IT Consulting

Dallas Texas

5001-10000 Employees

30 Jobs

    Key People

  • Ram Reddy

    CEO

  • Ravi Bhatt

    President - Global Delivery

RecommendedJobs for You

Brillio logo

SQL Support (L2) – R01550303

Brillio

Bengaluru

SQL Support (L2) – R01550303

Brillio

Bengaluru, Karnataka

Brillio logo

SQL Support (L2) – R01550303

Brillio

Bengaluru

SQL Support (L2) – R01550303

Brillio

Bengaluru, Karnataka