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SQL Support (L2) – R01550303

SQL Support (L2) – R01550303

Brillio

0 years

0 Lacs

Bengaluru Karnataka

Posted:2 months ago| Platform: SimplyHired logo

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Skills Required

SQL

Work Mode

On-site

Job Description

SQL Support (L2) - R01550303 Lead Data Engineer Primary Skills Athena, SNS, SQS, CloudWatch, Kinesis, Redshift Job requirements Monitor/track multiple sources for issues being reported – ServiceNow/Slack/Email/Calls • Create and track all incidents/production issues in Service Now with the right categorization • For all ServiceNow incidents, analyze the inputs from helpdesk and assign them to the right application queue. • Manage the queue assignments of incidents based on status and change of context. • Perform actions based on SOPs to analyze/resolve the issue. • Identify the root cause or source of issue as possible to make L3 analysis easier. • Create the summary of actions done, possible next steps and handover to L3 team changing the assignment. • Communicate with the end user on updates and gather additional data and feedback. • Validate the fix provided by L3, update incidents as required and involve L4/L5 as required. • Report the trend and pattern of issues to deed product backlogs and create SOPs on identified issues and resolutions for future consumption. • Provide on-call support for any critical issues during the weekend

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SQL Support (L2) – R01550303