Job
Description
Extensive experience of process definition and implementation covering various life cycles Development / Maintenance / Transformation / Improvement / Innovation Perform service contract, SOW, scope statement reviews to gather service, quality, risk and compliance management requirements Building Process awareness in Engagement - Provide necessary process training , walkthrough of the processes and templates , assisting in Tools Setup Perform periodic audits covering process, quality assurance, compliance, metrics and risk reviews aligned with customers expectations Identify and facilitate improvement initiatives with quantified benefits r e.g. Incident reduction , FMEA effectiveness , Six Sigma Initiatives, Early Alerts etc Monthly reviews and reporting of performance, findings, recommendations, alerts and inferential analysis to the management Ensure readiness of the account project for internal and external audits Thorough understanding of delivery life cycle and frameworks like Waterfall, Agile, ITIL, Agile Service Management Professional Skills Clear understanding of various IT industry best Standards, frameworks and models ISO 9001, ISO 20000 , CMMi, Agile , Lean & Six Sigma , ITIL, ASM , DevOps, SAFe Participate / Conduct focus reviews and deep dive reviews of critical projects Knowledge sharing and guidance to team members
