locationsIndia, Bangalore time typeFull time posted onPosted 30+ Days Ago job requisition idJR0270512 Job Details: About The Role : Performs functional logic verification of an integrated SoC to ensure design will meet specifications. Defines and develops scalable and reusable block, subsystem, and SoC verification plans, test benches, and the verification environment to meet the required level of coverage and confirm to microarchitecture specifications. Executes verification plans and defines and runs emulation and system simulation models to verify the design, analyze power and performance, and uncover bugs. Replicates, root causes, and debugs issues in the presilicon environment. Finds and implements corrective measures to resolve failing tests. Collaborates and communicates with SoC architects, microarchitects, full chip architects, RTL developers, postsilicon, and physical design teams to improve verification of complex architectural and microarchitectural features. Documents test plans and drives technical reviews of plans and proofs with design and architecture teams. Incorporates and executes security activities within test plans, including regression and debug tests, to ensure security coverage. Maintains and improves existing functional verification infrastructure and methodology. Absorbs learning from postsilicon on the quality of validation done during presilicon development, updates test plan for missing coverages, and proliferates to future products. Qualifications: You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Minimum Qualifications: Bachelor's degree in Computer Engineering, Computer Science, Electrical Engineering, or related STEM degree plus 5+ years of industry experience, or Master's degree in Computer Engineering, Computer Science, Electrical Engineering, or related STEM degree plus 3+ years of industry experience Years of experience must include at least three of the following skills: Hardware architectures, system level IC design implementation knowledge of how to create end use scenarios IP level or SoC level validation experience Processor-based SoC level verification, in native Verilog, SystemVerilog and UVM mixed environments Verification tools such as VCS, waveform analyzer and/or third-party VIP/BFM integration (e.g. Synopsys VIPs) UVM verification Strong understanding of design concepts and ASIC flow Preferred Qualifications and experience that will make you stand out: Prior work on GDDR memory, power management, peripherals, datapath verification or PCIe Protocol is desirable Understanding of AXI-AMBA. Protocol variants is desirable Strong technical background in FPGA prototype emulation and debug Proven technical background in silicon validation, failure analysis and debug Validating system level designs based on embedded processors and peripherals such as SPI, I2C, UART Prior hands-on automation script development and optimization using C/C++, Python Good understanding of embedded firmware/software development process Functional knowledge and experience in JTAG Requirements listed would be obtained through a combination of industry relevant job experience, internship experiences and or schoolwork/classes/research. Job Type: Experienced Hire Shift: Shift 1 (India) Primary Location: India, Bangalore Additional Locations: Business group: The Client Computing Group (CCG) is responsible for driving business strategy and product development for Intel's PC products and platforms, spanning form factors such as notebooks, desktops, 2 in 1s, all in ones. Working with our partners across the industry, we intend to deliver purposeful computing experiences that unlock people's potential - allowing each person use our products to focus, create and connect in ways that matter most to them. As the largest business unit at Intel, CCG is investing more heavily in the PC, ramping its capabilities even more aggressively, and designing the PC experience even more deliberately, including delivering a predictable cadence of leadership products. As a result, we are able to fuel innovation across Intel, providing an important source of IP and scale, as well as help the company deliver on its purpose of enriching the lives of every person on earth. Posting Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Position of Trust N/A Work Model for this Role This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. *

Job Description Strong development experience in embedded C and RTOS High proficiency in embedded C programming skills Strong development experience in CAN / Flexray, UDS / KWP, SPI communication protocols Familiar with ANY Configuration management tool Familiar with SW development-processes. Should have detailed knowledge on microcontrollers / microprocessors Strong debugging skills Strong communication and interpersonal skills. Must be a self-starter. Ability to work as part of a dedicated project team and independently Design methodology using OOAD UML Prior working knowledge in Cluster or Infotainment Systems (Preferred) Knowledge on ASIL (Automative Safety Integrity Level) (Preferred) Knowledge on AUTOSAR

Company: Morepen Laboratories Limited Location: Bangalore, India Position: Embedded Software Engineer Experience: 5-7 years Division: Medipath R&D Job Summary: Morepen Laboratories Limited is seeking a highly skilled and experienced Embedded Software Engineer to join our Medipath R&D division. The ideal candidate will play a crucial role in developing embedded software for point-of-care diagnostic devices. This position requires a dedicated professional with a strong background in embedded systems and software development. Key Responsibilities: Design, develop, and test embedded software for point-of-care diagnostic devices. Collaborate with hardware engineers, scientists, and other team members to define software requirements and specifications. Implement software solutions that are efficient, reliable, and meet regulatory standards. Develop and maintain firmware for microcontrollers and other embedded systems. Perform debugging, troubleshooting, and optimization of embedded software. Ensure the software is compatible with various hardware platforms and interfaces. Prepare and maintain technical documentation, including design specifications, test plans, and user manuals. Stay current with advancements in embedded software development and apply new technologies and techniques to improve existing products. Participate in code reviews, project planning, and continuous improvement processes. Provide technical support and guidance to junior engineers and other team members. Qualifications: Bachelors or Masters degree in computer science, Electrical Engineering, or a related field. 5-7 years of experience in embedded software development, preferably in the medical device industry. Proficiency in programming languages such as C/C++, Python, or similar. Strong understanding of microcontrollers, embedded systems, and real-time operating systems (RTOS). Experience with software development tools such as IDEs, debuggers, and version control systems (e.g., Git). Knowledge of communication protocols (I2C, SPI, UART, etc.) and peripheral interfaces. Familiarity with regulatory requirements and quality standards for medical devices. Strong analytical and problem-solving skills. Excellent written and verbal communication skills. Ability to work independently and collaboratively in a team environment. Preferred Skills: Experience with wireless communication technologies (Bluetooth, Wi-Fi, etc.). Knowledge of sensor integration and data acquisition systems. Understanding of cybersecurity principles and practices in embedded systems. Experience with Agile/Scrum development methodologies.

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Is fully competent in it's own area and has a deep understanding of related programming concepts software design and software development principles. Works autonomously with minimal supervision. Able to act as a key contributor in a complex environment, lead the activities of a team for software design and software development. Acts proactively to understand internal/external client needs and offers advice even when not asked. Able to assess and adapt to project issues, formulate innovative solutions, work under pressure and drive team to succeed against its technical and commercial goals. Aware of profitability needs and may manage costs for specific project/work area. Explains difficult concepts to a variety of audiences to ensure meaning is understood. Motivates other team members and creates informal networks with key contacts outside own area. Skills (competencies) Verbal Communication

Samsung Semiconductor Hiring Drive Embedded Firmware Engineers We are looking for bright and talented professionals with at least 6+ years of experience in storage firmware development to join the Samsung Memory Product Team. Key Skills & Expertise: Strong proficiency in C and Data Structures, embedded system programming Expertise in NVMe Storage Protocol & system-level optimization Expertise in NAND Flash Management (FTL, FIL) & Programming Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Is highly respected, experienced and trusted. Masters all phases of the software development lifecycle and applies innovation and industrialization. Shows a clear dedication and commitment to business objectives and responsibilities and to the group as a whole. Operates with no supervision in highly complex environments and takes responsibility for a substantial aspect of Capgeminis activity. Is able to manage difficult and complex situations calmly and professionally. Considers the bigger picture when making decisions and demonstrates a clear understanding of commercial and negotiating principles in less-easy situations. Focuses on developing long term partnerships with clients. Demonstrates leadership that balances business, technical and people objectives. Plays a significant part in the recruitment and development of people. Skills (competencies) Verbal Communication

Job Requirements: Overall 4+ years of experience in design and development of embedded systems Experience and hands-on coding experience in C++ & C. Experience in handling projects with 16/32 bit microcontrollers from any one or more makes such as Renesas, TI, ARM. Experience in communication protocols such as I2C, SPI, RS232, RS485, USB, Ethernet. Experience in communication technologies such as LTE, 2G/3G and RF-Mesh is a big plus Experience in working with RTOS, preferably threadX. Knowledge of any Configuration Management System such as TFS and Requirement Management tools would be an added advantage. Hands-on experience in various phases of the firmware development lifecycle preferably on energy devices including troubleshooting/debugging with tools like oscilloscope, Logic Analyzer. Developing technical specifications, Proof Of Concepts, evaluating prototypes and making recommendations, defining program scope, driving design / engineering reviews are part of the job responsibility. Good to have Experience in developing embedded software for Smart Energy products. Experience in Agile Process, TFS, Azure DevOps is a big plus Professional Experience (years) : 4 to 10 yrs

Title: Designer - Instrumentation Candidate should have strong knowledge in instrument modelling using S3D, E3D. Candidate should have strong knowledge in preparation of instrument location plan, cable tray layout, instrument hook-up diagram, instrument installation drawing, etc. SPI design module knowledge is mandatory.

Virtual Walk-In Interview for IT Engineers _Harita Techserv Pvt Ltd Interview Details: Interview Date: 26 -May-25 to 30 -May-25 (Monday to Friday) Interview Timing: 5.30 PM - 8.30 PM Virtual interview link: https://meet.google.com/sjc-zekw-yqg Role: Embedded Firmware Engineer Experience: 10 -12 Years Skills: C/ C++Embedded, RTOS, Multithreading, SPI, UART, PCIe Contact Email ID: yamuna.k@harita.co.in

Virtual Walk-In Interview for IT Engineers _Harita Techserv Pvt Ltd Interview Details: Interview Date: 26 -May-25 to 30 -May-25 (Monday to Friday) Interview Timing: 5.30 PM - 8.30 PM Virtual interview link: https://meet.google.com/sjc-zekw-yqg Notice Period: Immediate to 30 Days Job Location Bangalore 1. Role: Embedded Developer Experience: 3 to 5 years Skills: C/C++, Embedded, Microcontrollers, 2. Role: Embedded Firmware Engineer Experience: 10 -12 Years Skills: C/ C++Embedded, RTOS, Multithreading, SPI, UART, PCIe 3. Role: Embedded Application Testing Experience : 1 to 3 years Skills: Manual Testing, Embedded Testing, Python, Modbus 4. Role: PLC programming Experience: 3 to 5 years Skills : PLC, HMI/SCADA, Modbus, control panel wiring & Piping 5. Role: MBD Developer Experience: 5 to 7 years Skills: Matlab, Simulink, Stateflow, Controls Modeling, Test Automation 6. Role: System Test Engineer Experience : 3 +Years Skills : Testing, Rotary compressor machines, panel wiring and Piping 7. Role: Technical Writer Experience: 2 to 4 years Skills: User Manuals, XML, Adobe Framemaker, InDesign, Photoshoot, Illustrator 8. Role: Regional Compliance Officer Experience: 15 to 22 years Skills: Compliance, AML, Anti Bribery & Corruption, Data Privacy, Conflict of Interest, Third party due diligence & CS certificate (Added Advantage) 9. Role: Full stack Developer Experience: 3 to 8 years Skills: . Net, Typescript, IOT, React, API Development, Azure, Blob storage, PostgreSQL Contact Email ID: yamuna.k@harita.co.in

About Analog Devices Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures todays innovators stay Ahead of Whats Possible . Learn more at www.analog.com and on LinkedIn and Twitter (X) . Sr Engineer, Digital Design Job Description Design key digital blocks such as clocks, reset paths, memory controller, NVMs etc. in Verilog/ System Verilog with built-in configurability to allow Power/ Performance/ Area tradeoffs Develop strong understanding of ARM processor cores subsystems (M series associated infrastructure such as caches, interconnect fabric, DMA, MMU, Coresight Debug Trace, TZC) and their integration requirements Design for Test skills on SCAN, MBIST boundary scan, JTAG and ARM DAP interface and general functional DFT understanding. Experience of AFE based projects is an add on. Package Digital IP for seamless integration into design flow at different stages - RTL/ constraints/ CDC waivers, timing wavers, DFT DRCs and waivers, software programming sequence etc. Consolidate curate digital IP for SPI/ I2C/ UART/ JTAG and other slow serial interfaces peripherals ATPG vectors, MBIST and BSCAN post silicon debug support. Develop User Guides for RTL Integration, Synthesis, DFT, PnR, Programming Sequence, characterization etc. Minimum Qualifications Minimum B.E. / B.Tech degree in Electrical/Electronics/Computer science 4 - 8 years of digital logic design and hands-on RTL coding experience using Verilog and SystemVerilog Strong understanding of control path and data-path digital design concepts with an eye for realizing correct by construction solutions Experience with specifying Design Verification (DV) requirements such as test plans, coverage metrics, and evaluate DV quality so as to realize robust design quality Knowledge of Lint, CDC, formal equivalence, DFT concepts, power analysis Experience with developing timing constraints and ability to carry out logic synthesis and Static timing analysis Good interpersonal, teamwork and communication skills to logically effectively drive discussions with teams spread geographically Understanding of standard on-chip interfaces such as APB/AHB/AXI/ Stream protocols is a strong plus Knowledge of Processor/SoC architecture and/or DSP fundamentals is a strong plus Experience with end-to-end ASIC/ SoC product development productization is very desirable Experience in IP integration (memories, IO s, embedded processors, hard macros, Analog IP) Knowledge of Microelectronics concepts Scripting skills in Python, Tcl, C etc Ability to collaborate and work directly with the tool vendors to resolve tools bugs, as well as implement the required improvements Great communication and teamwork skills

Job Title: Senior Bluetooth/BLE Developer Location: Pune Experience: 5-10 Years Required Skills: 5+ years of experience on BT/BLE FW/Host development activity. Thorough knowledge on BT/BLE spec protocol. Strong in C/C++. Good knowledge on overall development process and deliverables. Good team player Good communication skills.

Responsibilities: * Design, develop, test & maintain firmware using Embedded Firmware, ARM Processor, I2C, RTOS, SPI, USB, MICROCONTROLLER & Communication Protocols.

Job Title: Instrumentation Design Engineer Experience: 5-15 Years Job Location: Ahmadabad Job Type: Full Time Must have Key Skills: Instrumentation Design Engineer, SPI, 3D, Oil & Gas Design and develop instrumentation systems for Oil & Gas projects. Utilize SmartPlant Instrumentation (SPI) for design and documentation. Collaborate with multidisciplinary teams to integrate instrumentation designs into 3D models. Ensure compliance with industry standards and safety regulations. Conduct technical evaluations and provide solutions to complex engineering challenges. Prepare detailed engineering specifications and reports. Must-Have Skills Proven experience as an Instrumentation Design Engineer in the Oil & Gas industry. Proficiency in SmartPlant Instrumentation (SPI). Experience with 3D modeling and design integration. Strong understanding of instrumentation and control systems. Good-to-Have Skills Familiarity with other design software and tools. Experience in project management and team leadership. Knowledge of emerging technologies in instrumentation and control. Qualifications Bachelors degree in Instrumentation Engineering, Electrical Engineering, or a related field. Professional certification in instrumentation or control systems is a plus. Minimum of 6 years of relevant experience in the Oil & Gas industry. Benefits Competitive salary and performance-based bonuses. Comprehensive health and wellness benefits. Opportunities for professional development and career advancement. Collaborative and inclusive work environment Interested Candidates may share their updated resume through: soumadeep.barh@ipsgroup.co.in or WhatsApp: 8655984609

Job Title: Sr. Embedded Engineer Qualifications: A BE/B.Tech degree in Electronics & Communication (EC), Electronics & Telecommunication (ETC), or Electrical Engineering (EE) is required. 25 years of relevant experience. Desired Skills: Experience in the complete lifecycle of embedded product development, from Bill of Quantities (BOQ) to the final product. Hands-on experience with 8-bit, 16-bit, and 32-bit microcontroller development environments and programming. Proficiency in coding languages such as C, C++, and Python. Hands-on experience in PCB design using applications like OrCAD and PADS is an added advantage. Extensive experience with communication interfaces such as I2C, SPI, UART, and Modbus. Knowledge of wired and wireless protocols/technologies such as Ethernet, Wi-Fi, ZigBee, and BLE. Experience in signal processing at sub-GHz levels. Familiarity with testing tools like logic analyzers, oscilloscopes, and debugging tools. Understanding of EMI/EMC/IPXX testing procedures. Knowledge of Industry 4.0 and 5.0 technologies, including Industrial Internet of Things (IIoT) standards. Roles and Responsibilities: As part of the product development team, you will be responsible for designing, developing, coding, testing, and debugging embedded systems. Optimize power consumption for embedded systems. Ensure that the product meets relevant standards and certifications. Optimize the Bill of Materials (BOM) cost without compromising on product quality and functionality.

Responsible for requirements, design, implementation, test and integration of module/sub-systems in accordance with the higher-level architectural requirements and design specifications. Ensuring that the design is consistent with the higher-level architecture and requirements. Responsible for providing post-launch support of printed circuit board assemblies (PCBA) and electrical components. The successful candidate will also assume a leadership role in the planning of complex technical projects as we'll as providing guidance and mentoring to junior level engineers and technicians. Focus on Value Analysis and Value Engineering (VAVE), sustaining engineering and supplier transfer projects for Philips Healthcare products. To support life cycle/sustaining projects involving electro-mechanical systems in both production and after-market phases. Activities include but are not limited to Root Cause Analysis, proposal and development of creative design solutions as we'll as the support of verification and validation (VV) activities required for their implementation. Responsibilities will also include the reverse engineering and detailed design of legacy PCBA and electrical components and sub-systems. Support the production of existing systems by investigating the root cause of issues found in manufacturing and early-life field failures experienced by customers / end users. Conceive, develop and implement creative design solutions to improve manufacturability and prevent the recurrence of defects. Create and modify PCBA design packages and electrical component specifications including but not limited to electrical circuit schematics, PCBA manufacturing specification packages and wire harness / cable assembly specifications for products currently in production phase. Review and approve PCBA design packages for release to contract manufacturers. Reverse engineer and create PCBA design specification packages for legacy products in post-production phase. Complete engineering modeling and analysis of electrical systems. Employ empirical test methods to verify design performance and then document the results. Collaborate across technical disciplines to achieve project and program deliverables. These include but are not limited to: Electrical, Software, Systems, Experience Design, Design Transfer, Quality, Regulatory personnel. Contract design firms, contract manufacturing firms. Drive/execute continuous improvement projects related to design implementation, manufacturing, product quality and field reliability. Drive/execute strategic projects aligned with business goals that meet internal stakeholder objectives as we'll as electrical engineering design requirements. Contributes to technology roadmaps and other strategic related activities. Provides technical leadership to ensure overall product development success. you're the right fit if: bachelors degree in Electrical/Electronics Engineering. Min. 12 years of experience with atleast 3 years of experience in Class-3 medical device or other similar industry. Demonstrated knowledge of global quality and regulatory environment for medical devices, including FDA CFR 21 part 820.30 and IEC 60601-1-1 (CE mark), ISO 13485 and risk management requirements and development dependencies. Demonstrated proficiency in analog schematics and PCBA layout design. Demonstrated proficiency with state-of-the-art electrical CAD software packages; Siemens EDA (formerly Mentor Graphics) is preferred. Expertise in digital circuit design is a plus. Proficiency in the use of laboratory equipment for testing and debugging PCBA s (oscilloscope, function generator, data acquisition tools, digital multimeter, I2C/SPI analyzer, CAN analyzer). Experience with design and debugging for compliance with industry EMI/EMC and ESD standards. Experience with design and debugging of ADC, DAC and signal conditioning circuitry. Demonstrated proficiency in PCBA design for quality reliability methodologies including derating analysis, DFMEA, Monte Carlo analysis and HALT/HASS is required. Understanding and application of Design for Manufacturing (DfM) and Design for Assembly (DfA) principles as they relate to PCBA design. Detailed knowledge of PCBA defect investigation methods and tools. Knowledge and application of statistical methods for testing and data analysis. Experience with international medical Quality and Regulatory standards (eg IEC, FDA, UL, CE, etc) is preferred. Experience in designing and assessing compliance to national/international standards. Experience with designing fault-tolerant systems. Proven ability to communicate in both verbal and written formats with technical and non-technical customers, stakeholders and various levels of management. Working knowledge of Microsoft Excel, Word and PowerPoint is required; Microsoft Project experience is a plus. Possess strategic agility/vision: Sees ahead clearly; can anticipate future concerns. Develops and maintains effective relationships and is capable of quickly earning trust and respect. Ability to present and articulate ideas to key stakeholders and leadership teams. Global and Cross-functional Experience/Skills in a Matrix Organization will be an added advantage.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk. Experience1-3 Years.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No Performance Parameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: TIS Service Desk.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: TIS Service Desk.

Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client. Do 1. Responsibilities Meeting with the IT manager to determine the company’s current and future needs. Determining whether the current system can be upgraded or if a new system needs to be installed. Providing the company with design ideas and schematics. Project managing the design and implementation of the system. Meeting with the software developers to discuss the system software needs. Troubleshooting systems issues as they arise. Overseeing all the moving parts of the system integration. Measuring the performance of the upgraded or newly installed system. Training staff on system procedures. Providing the company with post-installation feedback. 2. Technical Architect Requirements Bachelor’s degree in information technology or computer science. Previous work experience as a technical architect. 3. Managerial experience. In-depth knowledge of enterprise systems, networking modules, and software integration. Knowledge of computer hardware and networking systems. Familiarity with programming languages, operating systems, and Office software. Advanced project management skills. Excellent communication skills. Ability to see big-picture designs from basic specifications. Ability to problem solve complex IT issues. Mandatory Skills: Java-J2EE. Experience8-10 Years.

Role: Service Desk Manager Do: ESSENTIAL DUTIES/RESPONSIBILITIES : - Oversee help desk support to ensure that end user problems are resolved in a timely and effective manner, enabling users to access needed information and utilize technology resources effectively. - Improve productivity at ServiceDesk by focusing on reducing incidents, use self-heal and self-help techniques to reduce call flow at SD. - Communicate effectively with customers and stakeholders to assess support needs, assist in the identification of technology needs, and respond to customer service concerns. - Train and guide support specialists to effectively utilize help desk problem-management process (the identification, prioritization, escalation and resolution of end user help requests) to ensure quick and accurate responses to all end users, while emphasizing a customer-focused attitude. - Establish and monitor service level targets/benchmarks and measure performance against those benchmarks. Establish and monitor Compliance level across the region - Patch, AV and security standards - Track and analyze support calls and information requests to identify areas of need and create strategies to enhance end-user capacity and end-user reliance on support personnel. - Develop and maintain comprehensive documentation, includingoperations guidelines and procedures, inventory checklists, deployment guides, budget information, training guides and support materials. - Measure and report on unit performance via metrics and indicators of service level activity and customer satisfaction. Provide regular helpdesk performance and utilization reports to leadership. - Manage the inventory, support and maintenance of the region/location's end user technology assets, including, but not limited todesktop and notebook computers, mobile devices (smart phones, tablets, etc.), printers and software. - Facilitate equipment, services, and software purchases and implementation; and manage inventory and licensing reconciliations. Conduct research and make recommendations on hardware and software products, services, protocols, and standards. SECONDARY DUTIES/RESPONSIBILITIES: - Recommend changes or enhancements in available information technology or equipment as prompted by feedback via the user support function. - Engage in ongoing research of emerging trends and new technologies which may benefit the corporation's goal of strategically implementing technology to enhance business performance, and specifically support the support services function. - Participate in the planning, policy and decision making discussions involving information management projects. - Provide occasional technical support and best practice advice for offsite Corporation events. - Research and implement special projects and other duties as assigned. NATURE OF WORK CONTACTS - Works closely with staff and management from other units and divisions. - Regular interactions with GNOC such as network administrators and server admi. - Periodic correspondence and interaction with vendors Management staff Mandatory Skills: TIS Service Desk. Experience8-10 Years.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No Performance Parameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: TIS Service Desk.

Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client. Do 1. Responsibilities Meeting with the IT manager to determine the company’s current and future needs. Determining whether the current system can be upgraded or if a new system needs to be installed. Providing the company with design ideas and schematics. Project managing the design and implementation of the system. Meeting with the software developers to discuss the system software needs. Troubleshooting systems issues as they arise. Overseeing all the moving parts of the system integration. Measuring the performance of the upgraded or newly installed system. Training staff on system procedures. Providing the company with post-installation feedback. 2. Technical Architect Requirements Bachelor’s degree in information technology or computer science. Previous work experience as a technical architect. 3. Managerial experience. In-depth knowledge of enterprise systems, networking modules, and software integration. Knowledge of computer hardware and networking systems. Familiarity with programming languages, operating systems, and Office software. Advanced project management skills. Excellent communication skills. Ability to see big-picture designs from basic specifications. Ability to problem solve complex IT issues. Mandatory Skills: Fullstack Java Enterprise. Experience8-10 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk. Experience1-3 Years.