Specialist - Training, Customer Service Skills (Soft Skills)

Etraveli Group is a globally leading company for tech solutions and fulfillment capabilities for online sales of flights. The company aims to simplify complexity by connecting millions of flights and travelers worldwide, from search and selection to the trip and beyond. Holding consumer online travel agency brands like Mytrip, GoToGate & Flight Network, Etraveli Group also serves Booking.com with flights and has strategic partnerships with companies like Skyscanner, Google Flights, and TUI. With a diverse team of over 3000 passionate professionals, Etraveli Group strives to make the world smaller for its customers and bigger for its people. The major offices are located in Sweden (HQ), Greece, India, Canada, Poland, and Uruguay. As a Soft Skills Trainer in Pune, you will be responsible for delivering high-quality soft skills training programs and ensuring quality in customer service delivery. The ideal candidate should be a self-starter, capable of working independently with minimal supervision, adaptable to changes, eager to learn, and possess excellent communication and interpersonal skills. The Soft Skills Training Team focuses on empowering employees and customers to thrive in a global environment. By enhancing core soft skills essential for exceptional customer experiences, the team contributes to personal growth and professional development, creating a culture of excellence in customer service. Responsibilities include conducting new hire training on soft skills, supporting new hires during process training, aligning with operations, collaborating with recruitment teams, conducting refresher training, and incorporating innovation into training programs. You will also be responsible for conducting engaging training sessions, providing one-on-one coaching, collaborating with stakeholders, tracking improvements, and identifying training needs through audits. Qualifications & Experience: - Graduate qualification - Minimum 2.5 years of experience as a Soft Skills/Communication Trainer in an International Customer Service Process - Certification in training or related field is a plus - Strong understanding of key soft skills and customer-centricity - Excellent communication, presentation, and interpersonal skills - Ability to tailor training programs for different audiences and learning styles - Strong organizational and time management skills - Ability to work independently and manage multiple projects simultaneously - Familiarity with excel, doc, ppt, google sheets, and similar applications - Flexibility to adapt to changing priorities in a fast-paced environment,