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HARMAN India
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Specialist, Technical Sales

Specialist, Technical Sales

HARMAN India

2 - 5 years

8 - 12 Lacs

bengaluru

Posted:4 hours ago| Platform:

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Skills Required

application support manager quality assurance networking autocad system programming system design ccna cisco technical support automotive

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound

Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson and Revel
Unite your passion for audio innovation with high-tech product development
Create pitch-perfect, cutting-edge technology that elevates the listening experience

About the Role

The Specialist, Technical Sales will be responsible for providing technical support across all three business units Corporate AV, Government, and Hospitality to channel partners, consultants, and potential users within the AV integration industry
Key responsibilities include front-line phone and remote support, system design and calibration, software and hardware troubleshooting, as we'll as supporting trade shows and internal product initiatives This role requires extensive experience and in-depth knowledge of the organization s products, policies, and operations
It involves business travel and demands the ability to engage professionally with individuals at all organizational levels, as we'll as with external partners, distributors, and dealers Strong communication, presentation, and collaboration skills are essential for success in this position

What You Will Do

Support integrators, consultants, and representatives with system design reviews and recommendations
Provide first-level phone-based application support to integrators, consultants, and end-users
Conduct system programming, tuning, and calibration according to customer requirements
Facilitate technical training sessions for integrators, consultants, and end-users
Support technical setup and configuration during trade shows and events
Gather and relay application insights, use cases, and customer feedback to guide product development
Communicate product-related issues, software bugs, market opportunities, and customer needs to relevant internal teams, including Engineering, Marketing, Product Development, Technical Services, and Quality Assurance

What You Need to Be Successful

Proficiency in computer systems, video technologies, audio-over-IP networking, and DSP technologies (including Gain Structure, AEC, and Telephony)
Over 8+ years of experience with practical expertise in Unified Communications platforms such as Cisco, Avaya, and Polycom, with a solid background in networking
Familiarity with third-party control systems like AMX and Crestron
Strong proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
Ability to handle multiple tasks simultaneously and meet deadlines effectively
Excellent written, verbal, and presentation skills
Self-motivated, creative, and eager to learn quickly
Strong interpersonal and communication abilities
Demonstrated leadership and sound decision-making within the scope of responsibility

Bonus Points if You Have

bachelors degree required; MBA preferred
Networking certifications in the IT domain, such as CCNA or CCDA
AV industry credentials like CTS, CTS-I, or CTS-D
Proficiency in acoustic simulation tools such as AutoCAD, EASE, EASE Address, and/or EASE Focus

What Makes You Eligible

Willingness to travel up to 60%, including domestic travel

What We Offer

Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc)
Extensive training opportunities through our own HARMAN University
Competitive we'llness benefits
Tuition reimbursement
Be Brilliant employee recognition and rewards program
An inclusive and diverse work environment that fosters and encourages professional and personal development

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Specialist, Technical Sales