Specialist

As a Genesys Subject Matter Expert (SME) at TCS, you will have the opportunity to work in either Chennai or Indore with 5-8 years of experience. TCS is well-known for its expertise in the latest technologies, providing you with a platform to explore various technologies and indulge your passion for all things tech. - Configuration and development of tasks on Genesys pure cloud IVR call flow, routing, recording, workforce management, agent profile, script creation, voice mail setup, and configuration. - Demonstrate a good understanding of Omnichannel & Digital Services including email, chat, and SMS. - Experience in configuring, troubleshooting, and upgrading systems. - Proficiency in Genesys administration, reporting, and analytics. - Integration of Genesys with other systems and applications such as CRM platforms, contact center tools, and databases. - Utilize strong troubleshooting skills to analyze voice systems and resolve system issues. - Develop and maintain technical documentation for solution designs, implementation plans, and operational guides to facilitate knowledge transfer and ongoing maintenance. - Exhibit excellent communication and interpersonal skills with a proven track record of customer handling. If you possess the necessary experience and skills for this role, TCS welcomes you to join our innovative team and contribute to our success! As a Genesys Subject Matter Expert (SME) at TCS, you will have the opportunity to work in either Chennai or Indore with 5-8 years of experience. TCS is well-known for its expertise in the latest technologies, providing you with a platform to explore various technologies and indulge your passion for all things tech. - Configuration and development of tasks on Genesys pure cloud IVR call flow, routing, recording, workforce management, agent profile, script creation, voice mail setup, and configuration. - Demonstrate a good understanding of Omnichannel & Digital Services including email, chat, and SMS. - Experience in configuring, troubleshooting, and upgrading systems. - Proficiency in Genesys administration, reporting, and analytics. - Integration of Genesys with other systems and applications such as CRM platforms, contact center tools, and databases. - Utilize strong troubleshooting skills to analyze voice systems and resolve system issues. - Develop and maintain technical documentation for solution designs, implementation plans, and operational guides to facilitate knowledge transfer and ongoing maintenance. - Exhibit excellent communication and interpersonal skills with a proven track record of customer handling. If you possess the necessary experience and skills for this role, TCS welcomes you to join our innovative team and contribute to our success!