5.0 - 9.0 years

0 Lacs

indore, all india

On-site

As a Genesys Subject Matter Expert (SME) at TCS, you will have the opportunity to work in either Chennai or Indore with 5-8 years of experience. TCS is well-known for its expertise in the latest technologies, providing you with a platform to explore various technologies and indulge your passion for all things tech. - Configuration and development of tasks on Genesys pure cloud IVR call flow, routing, recording, workforce management, agent profile, script creation, voice mail setup, and configuration. - Demonstrate a good understanding of Omnichannel & Digital Services including email, chat, and SMS. - Experience in configuring, troubleshooting, and upgrading systems. - Proficiency in Genesys...

Posted 6 days ago

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Genesys Administrator Computacenter

4.0 - 7.0 years

8 - 9 Lacs

bengaluru

Work from Office

We are seeking a highly skilled and experienced Senior Genesys Administrator to join our dynamic IT team. The ideal candidate will be responsible for the administration, configuration, and maintenance of our Genesys contact centre platform. This role requires a deep understanding of Genesys solutions, excellent problem-solving skills, and the ability to work collaboratively with cross-functional teams to ensure the optimal performance of our customer service operations. Key Responsibilities: Administration and Maintenance: Oversee the daily operations of the Genesys platform, including system configuration, monitoring, and troubleshooting. System Upgrades and Patching: Plan and execute syste...

Posted 1 month ago

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GN - SONG - Service - Genesys Consultant Accenture

2 - 7 years

6 - 10 Lacs

Chennai, Mumbai, Bengaluru

Work from Office

The Strategy Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 9-Consultant_Entity (SC GN) Management Level :Level 9-Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who solve ...

Posted 8 months ago

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