Specialist Systems Engineer - Citrix Administrator

Job Description

Client: Societe generale Roles : L2 & L3 Experience : 5- 7 Years & 7-9 Years Skills : Citrix Admin + Net Scaler Location : Bangalore Budget Citrix L3(7-9 Yrs) 15LPA/16LPA Citrix L2(5-7 Yrs) 9LPA/10LPA Specialist Systems Engineer - Citrix Administrator Responsible for handling Incident and Request Management. Participate in Change and Problem Management Monitor the infra proactively and fix it even before users report it. Provide support for L1 engineers for incident investigation, diagnosis and resolution. Ensure resolution of most of the incidents and service requests. Provide input to Level 3/4 for problem management and resolution of major or elevated incidents. Provide required inputs to stakeholders involved in case of critical incidents like outages. Raise change requests where required. Implement Standard and minor changes. Ensure ITIL compliance for all incidents and service calls Ensure KPI compliance for all incidents and service calls Adhere to documented notification and escalation process Communicate to the customer while responding to a case and after resolution of the case. Participate in regular reviews with the team leads Update daily reports and checklists as defined. Create and update documentation Daily health checks on the Citrix environment to ensure service availability Administration of XenApp 7.15 and above Support Virtual Desktop Infrastructure hosted on XenDesktop Maintain Citrix XenApp, VDIs and other core Citrix Components Administration of Ivanti User Workspace Manager. Application installation, publication in CITRIX environnent Act on alerts received through SCOM, Zabbix Qlik, Citrix Director or other monitoring tools. Basic Troubleshooting of Windows Server 2012 and 2016 Strong multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations Engineer should have minimum knowledge in scripting and should be able to automate reoccurring manual tasks Sl. No Vendor Name Candidate First Name Candidate Last Name Contact Number Skill Monthly PO Rate in INR Candidate Current location Notice Period Interview status- completed/ awaited Feedback pending/ rejected/ shortlisted. Comments