Specialist - Solution Consulting

As an experienced professional looking to join Accelya, you will play a crucial role in driving the airline industry forward by partnering with clients and empowering them to take control of their future. Here's what you can expect in this role: **Key Responsibilities**: - **Client Consultation**: - Work closely with clients to understand their business needs, goals, and challenges. - Provide expert advice on best practices, solution customization, and implementation strategies. - Conduct needs assessments to recommend the most suitable solutions. - **Implementation And Integration**: - Lead the deployment and integration of products or services within client environments. - Configure solutions to align with client-specific requirements. - Oversee end-to-end implementation projects, ensuring timely delivery and adherence to quality standards. - **Training And Enablement**: - Develop and deliver training sessions to educate clients on product usage and best practices. - Create user manuals, guides, and other training materials to support client enablement. - Conduct workshops and knowledge transfer sessions to ensure client teams are self-sufficient. - **Technical Support And Troubleshooting**: - Provide technical expertise to resolve client issues during and post-implementation. - Collaborate with internal support and engineering teams to address complex challenges. - Proactively identify potential issues and implement preventive measures. - **Project Management**: - Manage multiple client projects simultaneously, ensuring alignment with timelines and budgets. - Communicate project status, risks, and milestones to stakeholders and clients. - Document all aspects of the project lifecycle, including scope, deliverables, and outcomes. - **Collaboration And Advocacy**: - Act as a liaison between clients and internal teams to ensure alignment on project goals. - Provide client feedback to product management teams to support continuous improvement. - Advocate for client needs and ensure their expectations are met or exceeded. - **Performance And Metrics**: - Track and report on client success metrics, project outcomes, and service effectiveness. - Analyze service performance data to identify improvement opportunities. - Share insights and recommendations to optimize service delivery and client satisfaction. **Qualifications**: - **Education**: Bachelors degree in Business, Information Technology, or a related field. - **Experience**: 3-5 years of experience in professional services, client success, consulting, or a similar role. - **Certifications**: Certifications in project management (e.g., PMP, PRINCE2) or relevant technologies are advantageous.,