Specialist -RUG Operation - PHI

Specialist _RUG Operations

As a Lead, your typical week might include the following

• Participate in designing of customer and distributor lifecycle journey and use this as basis to test relevant business applications as User
• Work with technology testing partners, review test documentation and execute, support or lead (where required) user acceptance testing activities, including validating business requirements have been met and quality products are delivered.
• As part of the initial launch team, be prepared to execute business transactions as and when required
• Work in close collaboration with technology organization in designing and delivering such tools/ solutions that would exceed customer onboarding expectations
• Develop processes, procedures, and documentation to support the successful transition of projects in business-as-usual mode
• Become bridge between various business functions Product, Technology, Underwriting, Claims, Finance, Compliance to deliver Customer and Distributor Promise
• Own technology applications and ensure both business requirements and unit test are executed with efficacy
• Conceptualize and incorporate exception management process so that Service Delivery failures are identified and remediated before impacting Customer or the Distributor
• Work with agile and lean mindset by relying on technology for transaction management and focus on Customer and Distributor Value Preposition
• Implement process controls to avoid any kind of regulatory, reputational or financial breaches

You could be the right candidate if you

• Have a bachelors degree from a recognized institute
• Have solid foundation in Insurance Operations
• Have deep functional understanding of Technology and Digital solutions
• Are not intimidated by the rapidly changing customer or distributor expectations and can keep up with constantly evolving technology solutions
• Able to think on your feet to navigate through the ecosystem and deliver solutions
• Are obsessed with providing Customer delight moments and can influence stakeholders in the process
• Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers.
• Demonstrate the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing

This could be the gig for you if you

• Are passionate about bringing truly consumer centric ideas and products into reality to help customers be healthier; you enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas.
• Thrive in environments that celebrate co-creation and collaboration.
• Have strong technical knowledge on building scalable backend processes
• Are passionate about leveraging new age digital tools and technologies to transform customer experience.
• Like to work in a culture where everyone can see what others are doing
• Take help from others when stuck and encourage others when there are setbacks
• Have 7-8 years of total experience with at least 3+ years domain experience in any of these sectors: health, life, general insurance. Additional experience in insurance core systems, insure tech, health tech, Certification in Business Analysis/System Analysis would be an advantage.
• Extensive experience in business change and implementation initiatives; including business case development, process reengineering / business process improvement, requirements gathering and management, and undertaking cost benefit analysis.
• Extensive experience in testing activities including planning, script writing and execution
• Excellent communication and interpersonal skills (oral, written and presentation) and the ability to converse with both Business and IT stakeholders.

What can make you extra special if you

• Have experience collaborating with cross-organisational teams and be highly adaptable to pivot and change in a complex and dynamic working environment. Be comfortable working with ambiguity.
• Have a flexible approach to working, with the ability to work independently or in a team
• Have walked extra mile in solving business problems by adopting offbeat path
• Have proven track record of succeeding in complex business environment and helping colleagues succeed as well

If anyone interested can share their resume at Neha.Tiwari@prudentialplc.co.in