Specialist, Patient Experience

As a Patient Experience Specialist at Zocdoc, your role is crucial in solving problems proactively and creating memorable moments for patients, fostering a strong connection between them and the brand. Your impact on Zocdoc's mission is significant as you contribute to improving the overall patient experience and empowering them to make informed decisions about their healthcare. If you are passionate about delivering exceptional customer service and enjoy working in a collaborative environment, this role offers you the opportunity to make a real difference. **Your Impact On Our Mission:** - Solve problems before they arise and create positive experiences for Zocdoc patients - Foster a strong connection between users and the brand - Contribute to making healthcare more consumer-centric by providing outstanding customer service **You'll Enjoy This Role If You Are:** - An empathetic problem solver who enjoys helping others - A team player who thrives in a collaborative environment - Motivated to deliver exceptional customer service experiences - Adaptable and eager to learn new skills and technologies **Your Day To Day Responsibilities:** - Support patients through chat, email, and phone to ensure a seamless Zocdoc experience - Handle multiple user requests simultaneously using your multitasking skills - Utilize your problem-solving abilities to address patient queries and assist them in booking appointments efficiently **To Be Successful In This Role, You Should Have:** - Initiative, resourcefulness, attention to detail, and a sense of ownership - Excellent written and verbal communication skills - Strong customer service background (experience at a service-based company is a plus) - Ability to thrive in a fast-paced work environment - A passion for leveraging technology to improve people's lives **Benefits:** - Smart and supportive team members - Competitive compensation package with medical insurance - Daycare/creche facility for kids - Corporate wellness programs with Headspace - Cellphone and wifi reimbursement - Competitive parental leave - Annual sponsored health check-ups - Sabbatical leave after 5 years of service **About Us:** Zocdoc is the leading digital health marketplace in the country, dedicated to helping patients easily access the care they need. Our platform connects patients with nearby, in-network providers, allowing them to book appointments online and access verified patient reviews. Providers benefit from the Zocdoc Marketplace by reaching new patients and enhancing their healthcare practice. Founded in 2007 with a mission to empower patients, Zocdoc continues to innovate guided by its core values. As a private company backed by top investors, Zocdoc is committed to achieving its long-term goals in transforming the healthcare industry.,