Job
Description
Designation: Specialist - Infrastructure Support/IT Support Key Responsibilities Manage, configure, and monitor Sophos Firewalls (XG, XGS series). Administer and troubleshoot Ruckus WiFi networks (SmartZone, Unleashed, and Cloud). Perform routine tasks related to Windows Server (2016/2019/2022) including Active Directory, Group Policy, DNS, DHCP. Provide Level 2 support for network, server, and security-related incidents. Conduct firewall policy updates, firmware upgrades, VPN setup and monitoring. Monitor network traffic and performance, optimize throughput and security. Handle Wi-Fi SSID setups, guest portals, VLAN tagging, and access point provisioning. Manage user accounts and permissions in AD. Collaborate with Level 1 and Level 3 teams to resolve escalated issues. Create and maintain documentation for configurations, procedures, and infrastructure. Participate in audits and compliance efforts related to IT infrastructure. Required Skills & Experience: 3+ years of experience in IT support or network administration. Strong experience with Sophos XG/XGS Firewalls, including policies, NAT, IPS, VPNs. Solid hands-on experience with Ruckus WiFi systems - access point deployment, SmartZone controller management. Proficiency in Windows Server administration - Active Directory, GPO, DNS/DHCP. Good understanding of LAN/WAN concepts, TCP/IP, VLANs, and routing protocols. Experience with system monitoring tools and ticketing systems. Excellent troubleshooting and analytical skills. Strong communication and documentation abilities.
