Specialist - Infrastructure Support

As a Specialist - Infrastructure Support/IT Support, you will be responsible for the following key tasks: - Managing, configuring, and monitoring Sophos Firewalls (XG, XGS series). - Administering and troubleshooting Ruckus WiFi networks (SmartZone, Unleashed, and Cloud). - Performing routine tasks related to Windows Server (2016/2019/2022) including Active Directory, Group Policy, DNS, DHCP. - Providing Level 2 support for network, server, and security-related incidents. - Conducting firewall policy updates, firmware upgrades, VPN setup, and monitoring. - Monitoring network traffic and performance to optimize throughput and security. - Handling Wi-Fi SSID setups, guest portals, VLAN tagging, and access point provisioning. - Managing user accounts and permissions in AD. - Collaborating with Level 1 and Level 3 teams to resolve escalated issues. - Creating and maintaining documentation for configurations, procedures, and infrastructure. - Participating in audits and compliance efforts related to IT infrastructure. Qualifications Required: - 3+ years of experience in IT support or network administration. - Strong experience with Sophos XG/XGS Firewalls, including policies, NAT, IPS, VPNs. - Solid hands-on experience with Ruckus WiFi systems - access point deployment, SmartZone controller management. - Proficiency in Windows Server administration - Active Directory, GPO, DNS/DHCP. - Good understanding of LAN/WAN concepts, TCP/IP, VLANs, and routing protocols. - Experience with system monitoring tools and ticketing systems. - Excellent troubleshooting and analytical skills. - Strong communication and documentation abilities.,