Specialist - Fiduciary

Oliver Wyman

3 - 8 years

6 - 9 Lacs

mumbai

Posted:2 weeks ago| Platform:

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Skills Required

business process risk advisory ms office powerpoint debt collection reinsurance claims mis ms outlook focus performance appraisal

Work Mode

Work from Office

Job Type

Full Time

Job Description

To ensure timely delivery based on the agreed standards on accuracy and productivity
Focus on debt collection from Clients for Premiums / fees and Claims from markets
Resolution of queries raised by Client and insurers including prompt response to their satisfaction
Ensure adherence to policies procedures as per organization s standards and laid out SOPs
Review of Process manual and seek clarity where required
Update self with knowledge of the core product principles and regulations to align with the continuous learning culture at MMC
Ensure that all statutory and company regulations are followed while processing work to protect clients, colleagues and the business interests of the company
Contribute to the development of a supported and flexible working environment ensuring business needs are met at all times
Achievement of individual performance measures as outlined and targets set within performance appraisal as agreed with line manager
Understand and contribute to the achievement of individual and departmental Key Performance Indicators and Service Levels Agreements
Working towards enhancing customer/client experience whilst adding value to the respective end-to-end business process
Displaying professional communication skills at all levels within MMC and with external customers
Maintenance of relevant record / logs / timesheet hygiene of work as required by management and for MIS purposes
Participate and attend any training programs or learning sessions as deemed necessary for enhancing job skills or nominated by managers
Constantly build technical expertise and business knowledge associated with the respective process as deemed necessary by line manager
Taking ownership of work queues and ensuring proper handover of work to team/line manager in case of absence from work

What you need to have:

3+ Years of experience in Fiduciary
Good written and verbal communication skills (mandatory)
Logical Reasoning and prioritization skills
Problem Solving and Analytical Skills
Proficient with MS outlook MS Excel

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