Job
Description
As a Specialist Design Engineer focused on ServiceNow, you will play a crucial role in contributing to BT Group's digital transformation by rapidly bringing innovative ideas to market. Your primary responsibility will be to drive service innovation and deliver products and services that meet the needs of customers in a fast-paced and scalable manner. You will be responsible for owning and delivering strategic investment choices that support Service management's transformation. This includes assessing requirements within BT Business, identifying optimal design patterns for scalable system components, and making informed decisions based on thorough analysis of different scenarios. Your focus on risk management, business case development, and benefit realization will be essential in unblocking obstacles and ensuring timely project delivery. Collaboration and relationship-building will be key aspects of your role, as you will need to develop strong connections with internal and external customers and suppliers to facilitate program deliverables. Additionally, you will lead the platform design team, overseeing the work of other designers and ensuring governance across various deliveries within BT Business. To excel in this role, you should possess expertise in technologies such as ServiceNow CMDB data model, GEN AI, Agentic AI, ITOM, Service Bridge, CSM, ITSM, Risk Management, and TMF compliant ServiceNow integration framework. Your ability to develop solutions aligned with enterprise architecture, solve complex problems, and drive continuous improvement through agile practices will be critical. Furthermore, your communication skills, project management abilities, and commercial acumen will be essential in executing priorities that add value to customers and the business. By embodying BT Group's leadership standards, you will contribute to the company's growth mindset and future readiness, building diverse teams that drive innovation and excellence. BT Group, as a pioneer in the telecom sector, is undergoing a significant transformation to enhance connectivity and revolutionize customer experiences. By joining the organization, you will be part of a dynamic team that is shaping the future of telecommunications in the UK. If you are passionate about driving change, embracing diversity, and contributing to a forward-thinking company, this role presents an exciting opportunity to make a meaningful impact. Please note that BT Group is committed to creating an inclusive workplace where individuals from diverse backgrounds and experiences are encouraged to apply. If you believe you have the skills and drive to excel in this role, we welcome your application, even if you do not meet every single requirement outlined in the job description.,
