Specialist Design Engineer

As a Specialist Design Engineer focused on ServiceNow at BT Group, you will be instrumental in driving the company's digital transformation by introducing innovative ideas efficiently. Your main role will involve spearheading service innovation and delivering customer-centric products and services in a rapid and scalable manner. - Own and deliver strategic investment choices to support Service management's transformation. - Assess requirements within BT Business and identify optimal design patterns for scalable system components. - Make informed decisions based on thorough analysis to unblock obstacles and ensure timely project delivery. - Develop strong relationships with internal and external stakeholders to facilitate program deliverables. - Lead the platform design team and ensure governance across various deliveries within BT Business. To succeed in this role, you are expected to have expertise in technologies like ServiceNow CMDB data model, GEN AI, Agentic AI, ITOM, Service Bridge, CSM, ITSM, Risk Management, and TMF compliant ServiceNow integration framework. Your proficiency in developing solutions aligned with enterprise architecture, problem-solving skills, and driving continuous improvement through agile practices will be crucial for success. Your communication skills, project management capabilities, and commercial acumen will play a vital role in executing priorities that bring value to customers and the business. By embodying BT Group's leadership standards, you will contribute to the company's growth mindset, fostering diverse teams that promote innovation and excellence. BT Group, a telecom sector pioneer, is undergoing a significant transformation to enhance connectivity and revolutionize customer experiences. Joining BT Group means becoming part of a dynamic team that is shaping the future of telecommunications in the UK. If you are passionate about driving change, embracing diversity, and contributing to a forward-thinking company, this role offers an exciting opportunity to create a meaningful impact. (Note: No additional company details were provided in the job description.),