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Specialist, Content & Access Controls

2 - 3 years

9 - 13 Lacs

Posted:5 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Summary
The Specialist, Content Access Controls role assists the MAP Operations Services Lead by providing business process support to US customers across MAP-related systems. They will be responsible for managing known issues in FUSE, completing ad-hoc business support requests, and maintaining relevant internal documentation
About the Role

Location - Hyderabad #LI Hybrid

About the Role:

The Specialist, Content Access Controls role assists the MAP Operations Services Lead by providing business process support to US customers across MAP-related systems. They will be responsible for managing known issues in FUSE, completing ad-hoc business support requests, and maintaining relevant internal documentation.

Key Responsibilities:

  • Monitoring of critical reports and completion of any required corrective actions in a timely manner
  • Managing User Access support requests for select, critical systems for US customers
  • Timely, efficient execution of ad hoc bulk content withdrawal reassignment for US customers
  • Provide assistance to US customers on scoped business process questions triaged from the US Help Desk
  • Assisting with ad hoc support requests for internal Power BI platforms
  • Managing monthly updates to Master Teams List, and communication of changes to support team for implementation
  • Daily compilation and distribution of Brand Hot Sheets prior to start of US Business
  • Executing end user test scripts for critical optimizations to MAP-related systems, with a focus on user experience across multiple roles
  • Completing quarterly updates to process documentation (internal external)
  • Supporting the MAP Operations Services Team Lead with any ad hoc requests

Essential Requirements:

  • Bachelors Degree from an accredited University
  • 2-3 years of work experience in the relevant industry
  • Good knowledge of the US Materials Approval Process and its role in maintaining compliance and auditability
  • Strong problem-solving and analytical skills.
  • Excellent communication and collaboration skills.
  • Pro-active in handling complex situations problems
  • Strong Project Management skills, including the ability to work under tight deadlines and manage multiple projects simultaneously.
  • Quick-learner with proficiency in marketing automation tools and analytics platforms.
  • Understanding the complexity of integrated working in a matrix and geographically dispersed environment.
  • Familiarity with and adaptability to new-generation technologies and trends (Gen AI and Agentic AI) is an added advantage

Commitment to Diversity and Inclusion:

Accessibility and accommodation:

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Why Novartis:

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NOVARTIS
NOVARTIS

Pharmaceutical Manufacturing

Basel Baselstadt

10001 Employees

445 Jobs

    Key People

  • Vas Narasimhan

    CEO
  • Marie-France Tschudin

    President, Innovative Medicines

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