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Specialist, Client Operations Support

Specialist, Client Operations Support

Fiserv

5 - 6 years

11 - 12 Lacs

Gurugram

Posted:2 hours ago| Platform:

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Skills Required

SAP Payment processing Dispute resolution Performance management Process improvement Reconciliation Billing Scheduling MS Office Product support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities

Date posted 07/03/2025 End Date 07/07/2025 City Gurugram State/Region Haryana Country India Location Type Onsite

Calling all innovators find your future at Fiserv.

Job Title

Specialist, Client Operations Support

JD - Specialist, Client Operations Support (Billing)

What does Specialist, Client Operations Support (Billing) do in Fiserv?

As a billing specialist of Client Operations Support, your primary role will be to work with internal / external partners to properly bill for the services of each of the Enterprise Biller and Receivable Products.
Expertly manage Billing and Invoices for Enterprise Biller and Receivable Solutions Clients.
Be an expert in recommending process improvements to the Billing and Collections efforts of EB&RS.

What will the person do in his role?

Invoice Generation : Prepare and send accurate invoices to customers in a timely manner.
Payment Processing : Record and process incoming payments, ensuring they are applied correctly to customer accounts.
Account Reconciliation : Regularly reconcile customer accounts to ensure all payments are accounted for and properly posted.
Customer Communication : Communicate with customers regarding their accounts, including sending reminders for overdue payments and addressing any billing inquiries.
Collections Management : Follow up on overdue accounts and implement collection strategies to recover outstanding debts.
Dispute Resolution : Investigate and resolve billing discrepancies and disputes to maintain positive customer relationships.
Reporting : Generate and analyze reports on billing and collections activities to identify trends and areas for improvement.
Compliance : Ensure all billing and collections activities comply with company policies and relevant regulations.
Record Keeping : Maintain accurate and up-to-date records of all billing and collections transactions.
Collaboration : Work closely with other departments, such as sales and customer service, to ensure seamless billing and collections processes.
Share Process Improvement ideas.
Create and maintain version-controlled SOPs
Lead Fire Calls independently
Assist Team Lead in work allocation/scheduling/ performance management/escalations

What does the person need to have?

Bachelor s degree in commerce with knowledge of Banking Domain
SAP Subscription Billing & Invoicing Management Application
Exposure to Power BI/SharePoint
Excellent Excel Skills
5-6 years relevant experience preferred.
Experience of working with Product support and high availability solutions support environments (complex financial environment preferred).
Proven customer service skills
Excellent written and verbal communication
Ability to work non-standard hours and holidays as part of 24X7 team
Ability to work under pressure to complete tasks on schedule and with high quality
Advanced MS Office skills

What would be great to have?

An advanced degree in Finance/Banking or related discipline
Advance MS Office Skills

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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Specialist, Client Operations Support