Specialist, Client Operations Support

As a Specialist in Client Operations Support (Billing) at Fiserv, your main responsibility will be to collaborate with internal and external partners to ensure accurate billing for the services provided by the Enterprise Biller and Receivable Products. You will be expected to expertly manage billing and invoices for clients utilizing Enterprise Biller and Receivable Solutions. Additionally, you will play a crucial role in recommending process improvements to enhance the efficiency of billing and collections efforts within EB&RS. Your key duties will include generating and sending precise invoices to customers in a timely manner, managing collections by implementing strategies to recover outstanding debts, resolving billing discrepancies and disputes to uphold positive customer relationships, analyzing reports on billing and collections activities to identify trends and areas for enhancement, ensuring compliance with company policies and regulations, maintaining updated records of all transactions, collaborating with various departments for seamless processes, sharing ideas for process improvement, creating and updating version-controlled SOPs, leading fire calls independently, and assisting the Team Lead in work allocation, scheduling, performance management, and escalations. To excel in this role, you should hold a Bachelor's degree in commerce with a solid understanding of the Banking Domain, possess expertise in SAP Subscription Billing & Invoicing Management Application, have exposure to Power BI/SharePoint, demonstrate excellent Excel skills, preferably have 5-6 years of relevant experience, including working with product support and high availability solutions support environments in a complex financial setting, exhibit strong customer service skills, communicate effectively both in writing and verbally, be willing to work non-standard hours and holidays as part of a 24X7 team, work well under pressure to meet deadlines with high quality output, and have advanced MS Office skills. Desirable qualifications include an advanced degree in Finance/Banking or a related discipline and further proficiency in MS Office Skills. If you are interested in this opportunity at Fiserv, please apply using your legal name, complete the profile step-by-step, and attach your resume for consideration. Fiserv values Diversity and Inclusion and is committed to providing equal employment opportunities. Please note that Fiserv does not accept resume submissions from agencies without existing agreements and will not be responsible for any fees associated with unsolicited submissions. Be cautious of fraudulent job postings not affiliated with Fiserv, as they may be used by cybercriminals to target personal information or financial details. Legitimate communications from Fiserv representatives will only come from official Fiserv email addresses.,