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SPE-CHD & Troubleshooting

0 years

0 Lacs

Hyderābād

Posted:1 month ago| Platform: GlassDoor logo

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Skills Required

troubleshooting support collaborative billing chat service salesforce communication management

Work Mode

On-site

Job Type

Part Time

Job Description

We are obsessed with delivering an amazing customer experience. As a Customer Support Tier 1 Representative, you are the first line of defense to educate, solve the problems of and delight our customers. This position requires technical acumen, customer focus and a personable, professional and collaborative style to solve a range of issues from product troubleshooting to billing.

Responsibilities

This position involves the following:

  • Provide exceptional support for our applications and associated services
  • Answer phone calls, chat and emails to troubleshoot issues customers face when using our products, including account access, setting up templates, sending documents, billing, etc.
  • Meet and exceed service level goals
  • Utilize support tools and resources necessary to get the job done, including e- mail, chat, telephone and Salesforce
  • Proactively identify improvements to the product, identify bugs and otherwise determine opportunities to enhance the customer experience.

Preferred Qualifications

  • General understanding of internet technologies
  • Demonstrated customer service skills to be able to solve customer service issues—both technical and account related
  • Self-motivated, highly collaborative, creative, goal-oriented and team-centric
  • Superior oral and written communication skills
  • Ability to maintain composure in critical situations and communicate clearly with both internal and external customers
  • Attention to detail, excellent organizational skills, superior time management skills
  • Ability to work in a collegial fashion with peers in other organizational units
  • Ability to work independently and problem solve in a rapidly changing and sometimes ambiguous environment
  • Previous experience in a customer or technical support role a plus
  • Bachelor's Degree or higher in a relevant field preferred

#LI-VS5

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