Spanish Language Executive

Position Overview:

Location:

Role:

Shift:

CEFR Level TBD

We are seeking a highly skilled and detail-oriented Spanish-speaking professional to support our eCommerce operations and client services teams. The role focuses on managing Spanish-language marketplaces, assisting sellers and customers, and ensuring smooth communication with Spanish-speaking stakeholders.

Key Responsibilities Seller & Customer Support

• Respond to seller and customer queries in Spanish via email, chat, or calls.
• Resolve issues related to product listings, order fulfilment, returns, and payments.

  Content & Catalog Management

• Translate, proofread, and localize product titles, descriptions, and FAQs into Spanish.
• Ensure accuracy and compliance with marketplace guidelines.

  Operational Coordination

• Collaborate with internal teams to resolve order issues, cancellations, and SLA breaches.
• Track and report performance metrics for Spanish-language marketplaces.

Quality & Process Improvement

• Identify recurring issues and suggest process enhancements.
• Maintain high CSAT and NPS scores for Spanish-language support.

Preferred Candidate Profile

• Neutral Spanish accent with excellent written and spoken communication.
• Prior experience in eCommerce operations or customer support.
• Strong problem-solving skills and attention to detail.

About Lumina Datamatics

Lumina Datamatics is one of the top five Content Service Providers in India. It provides end-to-end content, data, and technology solutions for global publishers and retailers. The companys prestigious clientele includes 7 of world’s top 10 publishers and 3 of world’s top 5 retailers.

Founded in 1975, Lumina Datamatics is part of the $160 million Datamatics Group. The group has more than 450 customers, which include several Fortune 500 companies spread across 70+ countries.

The Publishing division specializes on:

end-to-end content services

The Retail division specializes on:

Site merchandizing services

Business Insights products and services

www.luminadatamatics.com

Email ID - jagruti.sawant@luminad.com