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Job CategorySpa LocationJW Marriott Bengaluru Prestige Golfshire Resort & Spa, Nandi Hills Road, Karahalli Post, Bengaluru, Karnataka, India, 562164VIEW ON MAP ScheduleFull Time Located RemotelyN Position Type Non-Management Position Summary Schedule services for individuals and large groups using spa/salon reservations software system Call guests to confirm scheduled services Answer questions about available services Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival Promote and sell spa/salon services Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times Process guest payments for spa/salon services and obtain payment authorization as needed Accept and log cash tips for employees Balance, scan, and drop receipts with Accounting Notify Engineering of maintenance and repair needs, Report accidents, injuries, and unsafe work conditions to manager Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets Welcome and acknowledge all guests according to company standards; anticipate and address guestsservice needs; assist individuals with disabilities; thank guests with genuine appreciation Speak with others using clear and professional language; answer telephones using appropriate etiquette Develop and maintain positive working relationships with others Comply with quality assurance expectations and standards Stand, sit, or walk for an extended period of time Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors, Preferred Qualifications Education: High school diploma or GED equivalent, Related Work Experience: Less than 1-year related work experience, Supervisory Experience: No supervisory experience, License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law, Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe As a host with Marriott Hotels, you will help keep the promise of ?Wonderful Hospitality Always? by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy With the name thats synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels In joining Marriott Hotels, you join a portfolio of brands with Marriott International Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you, JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world JW believes our associates come first Because if youre happy, our guests will be happy JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brands namesake and company founder, JWillard Marriott Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy true camaraderie with a diverse group of co-workers JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being Treating guests exceptionally starts with the way we take care of our associates Thats The JW Treatment? In joining JW Marriott, you join a portfolio of brands with Marriott International Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you,
