Spa Manager

Role & responsibilities

Business Development & Marketing

• Develop and execute strategies to drive footfall, including partnerships with local businesses and residential communities.
• Build & work with the marketing team to plan events, spa days, and promotional activities suited for the Bangalore
• Analyze sales and market data to refine Wellness 365s local outreach and promotional efforts.

Guest Engagement

• Proactively greet and consult clients to promote Wellness 365s range of luxury spa services.
• Clearly and persuasively communicate the benefits of treatments and packages to maximize bookings and upsell opportunities.

Sales

• Meet and exceed monthly and quarterly sales, membership, and retail targets.
• Drive local promotions, packages, and seasonal offers tailored to the Bangalore clientele.

Daily Operations Management

• Oversee and streamline day-to-day spa operations, ensuring seamless guest journeys and an uncompromised luxury experience.
• Supervise therapy quality, hygiene standards, facility ambiance, and proper equipment maintenance.
• Ensure compliance with company policies, safety protocols, and brand standards.
• Manage appointments, billing processes, and daily operating cash with accuracy.
• Ensure proper trainings are provided for staff to stay top notch in service quality

Team Leadership

• Lead, motivate, and develop therapists, front desk, and housekeeping staff to deliver exceptional service.
• Schedule and conduct team meetings, briefings, and one-on-one coaching sessions as necessary.
• Monitor staff schedules, attendance, and performance, fostering high retention and morale.
• Support continuous learning and professional development among team members.

Customer Relationship Management

• Build enduring relationships with clients, focusing on retention, referral, and satisfaction.
• Address guest inquiries, preferences, and feedback promptly and professionally.
• Use CRM tools to track client visits and personalize service; manage loyalty programs and engagement activities.

Inventory & Financial Management

• Maintain optimal stock levels for spa products and consumables; conduct regular inventory checks.
• Control daily cash handling and manage budgets in line with profit and revenue goals.

Key Performance Indicators (KPIs)

• Achievement of monthly and quarterly revenue and sales targets
• Client retention and satisfaction scores
• Staff performance, retention, and productivity
• Spa operational standards and audit results

Preferred candidate profile

• Bold, Presentable Personality: Confident, elegant, and adept at striking up conversations with new and returning clients.
• Experience: Minimum 25 years in spa, wellness, or hospitality management, with a proven record in sales and team leadership.
• Sales-Driven & Customer-Centric: Demonstrated experience in meeting sales targets and delivering premium customer care.
• Leadership Skills: Excellent communication, motivation, and problem-solving abilities.
• Professional Image: Well-groomed and willing to maintain the brands high visual standards.
• Education: Bachelor's degree or diploma in Spa Management, Hospitality, or a related discipline.

Work Schedule

- 6 days a week (rotational shifts, including weekends; typical hours aligned with guest demand)

Why Join Wellness 365?

1. Opportunity to shape a premium wellness experience for a discerning clientele in South Bangalore
2. Dynamic, growth-oriented work environment
3. Attractive salary with performance-based incentives and leadership development
4. If you are passionate about luxury wellness, guest service, and effective team management, please share your resume at the contact provided.
5. As a newly established company, there is significant

   potential for advancement to senior management roles

   , determined by individual

   performance

   .