Solutions Engineer / Architect - Pre sales

Job Description

Position Solutions Engineer / Architect - Pre sales Location: Perungudi, Chennai We are looking for a Solutions Engineer / Architect (not a tech solu engineer) who is into pre sales, who understands the clients’ workflows, prepares presentation decks, writes effective RFP/RFI, presents solutions to the clients. US Healthcare domain experience is a must. Summary This document describes the duties, responsibilities, and required skills and experience for the position of Solutions Architect. Duties and Responsibilities include, but are not limited to : Able to understand a client’s workflows and paradigm, Smart Data Solutions’ products, and create Proposals that meets our client’s needs while optimizing value. Support SDS Client and Technical Partner teams with activities including the supporting the requirements gathering and documentation that leads to the development of business requirements and/or statements of work. Able to draft detailed key deliverables and requirements. Provide product demonstrations with a focus on storytelling and value delivery, that demonstrate the SDS solution that the customer is evaluating and answer any customer or product related questions. Provide technical expertise and support during pre-sales discussions, ensuring that the proposed solutions meet customer needs and are technically viable. Develop and maintain understanding of the software products, industry trends, and competitive landscape. Develop and maintain understanding of healthcare payer processes for mailroom functions, clearinghouse and claims operations and how SDS products align and support those processes. Claims operations (Plan Build, Audit, Claims Processing and Appeals) Respond to functional and technical elements of RFIs/RFPs, and coordinate with product teams to ensure accurate information is provided. Serve as the liaison between finance, sales, product management, and engineering teams, providing customer feedback and helping to guide product development. Conduct product walkthroughs and training sessions with a focus on storytelling and value delivery for clients to ensure successful onboarding and adoption. Manage and prioritize multiple customer engagements simultaneously, ensuring a high level of service and responsiveness. Keep abreast of new product features and releases, participating in continuous learning and training opportunities. Assist in the development of sales tools, including demo scripts, presentation materials, and case studies. Skills and Qualifications Bachelor’s degree in business, engineering, information technology, solutions architecture, or a related field. At least 3 years of experience in roles such as sales engineer, business development, technical consulting, or pre-sales within the IT industry, preferably in Healthcare IT. Strong attention to detail and accuracy. Ability to ask insightful questions, quickly learn complex solutions and workflows, and present them in a clear, simplified way that demonstrates thought leadership. Excellent presentation and communication skills, with the ability to engage effectively with both technical and non-technical stakeholders. Proven ability to build rapport with customers, understand their business challenges, and clearly articulate the value proposition of software solutions. Experience in responding to technical sections of RFIs/RFPs and conducting software demos. Experience with RFI/RFP knowledge management tools (e.g., Loopio) is preferred. Ability to work collaboratively with cross-functional teams, including sales, product management, and engineering. Willingness to travel as needed for customer meetings, conferences, and other events. Self-motivated, with a strong desire to learn and grow in a fast-paced environment