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Solace Systems
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Solution Support Engineer

Solution Support Engineer

Solace Systems

0 - 3 years

4 - 7 Lacs

Bengaluru

Posted:2 months ago| Platform:

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Skills Required

Unix TCP VMware Automation Networking Customer service Troubleshooting Virtualization Technical support Customer interaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

Harnessing the Power of Data, Together.

Solace stands at the forefront of technology and innovation, empowering the worlds largest enterprises in their journey towards becoming real-time, data-driven organizations. Our cutting-edge technology intelligently, securely and reliably helps our customers by solving use cases like hybrid cloud integration, IoT connectivity, microservices, and big data distribution.

The next time you drive a luxury vehicle, order new furniture online, fly in a plane, or do some online banking, your positive experience could be a direct result of our technology, and your hard work!

Overview

This position is for a Solution Support Engineer based out of our Bangalore location. You will support Solace clients to ensure they have a good experience and solve technical issues that might arise.

The Cool Stuff You ll Do

Deliver a superior customer experience
Improving our infrastructure tooling, observability, and automation
Resolving incidents
Handling service requests and provisioning by the customers
Support partners and regional teams as part of a global team
Be on-call rotation and provide 12x7 off-hours support
Contribute to making the production environment more efficient, less error-prone, etc.
Actively involved in development for scalable deployment (automation, tooling, etc.)

What You ll Bring to the Role

At least 5 years experience in a technical role (software development, technical support, QA etc.)
TCP networking, concepts, and troubleshooting
Unix/Linux System Administration
Programming experience in at least one of: Java, C, or .NET
Excellent English communication skills, both written and verbal
Strong personal commitment to quality and customer service
Ability to take initiative in a dynamic working environment.
Willing to provide 12x7 off-hours telephone support approximately one week per month
Legally able to work in India

Desired Skills

Messaging protocols: JMS, MQTT, AMQP, REST
Experience with virtualization: VMware Tanzu, ESXi, Docker, Podman, Kubernetes, OpenShift, etc.
Use AI analytics to gain insights from customer interaction patterns and improve service delivery
Deploy natural language processing (NLP) tools for intelligent ticket routing and sentiment analysis
Leverage predictive analytics to anticipate customer needs and proactively address potential issues
Cloud computing environments: AWS, GCP, Azure, etc.
Authentication protocols: LDAP, Kerberos, OAuth, SSL Client Certificate Authentication
Messaging Products: Kafka, MQ, EMS, Weblogic, JBoss, Websphere, Dell Boomi, Tibco BusinessWorks, MuleSoft Anypoint Platform

Why You ll Want to Join Us at Solace

We have an awesome team! You ll get to work with some of the smartest individuals in the business
We believe in work-life balance and believe it s important to love what you do
We have adopted a hybrid work model to create an inclusive working environment for everyone
We live by our values: craftsmanship, trust, courage, freedom, momentum, humility, and human experience. Every. Single. Day.
Our training programs are top-notch (LinkedIn Learning, Mentorship program, Solace Academy)
We like to brag about our stellar customer lineup !
We are social - we like to keep things simple and fun!
We are one of the top-ranked employers on Glassdoor
We have a sense of humour and make cool videos on cool topics like MITT and this !

More Jobs at Solace Systems

Solution Support Engineer

Bengaluru

Experience: Not specified

INR 4 - 7 Lacs

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Solution Support Engineer