Harnessing the Power of Data, Together. Solace stands at the forefront of technology and innovation, empowering the world's largest enterprises in their journey towards becoming real-time, data-driven organizations. Our cutting-edge technology intelligently, securely and reliably helps our customers by solving use cases like hybrid cloud integration, IoT connectivity, microservices, and big data distribution. The next time you drive a luxury vehicle, order new furniture online, fly in a plane, or do some online banking, your positive experience could be a direct result of our technology, and your hard work! Overview This position is for a Solution Support Engineer based out of our Bangalore location. You will support Solace clients to ensure they have a good experience and solve technical issues that might arise. The Cool Stuff You’ll Do Deliver a superior customer experience Improving our infrastructure tooling, observability, and automation Resolving incidents Handling service requests and provisioning by the customers Support partners and regional teams as part of a global team Be on-call rotation and provide 12x7 off-hours support Contribute to making the production environment more efficient, less error-prone, etc. Actively involved in development for scalable deployment (automation, tooling, etc.) What You’ll Bring to the Role At least 5 years’ experience in a technical role (software development, technical support, QA etc.) TCP networking, concepts, and troubleshooting Unix/Linux System Administration Programming experience in at least one of: Java, C, or .NET Excellent English communication skills, both written and verbal Strong personal commitment to quality and customer service Ability to take initiative in a dynamic working environment. Willing to provide 12x7 off-hours telephone support approximately one week per month Legally able to work in India Desired Skills Messaging protocols: JMS, MQTT, AMQP, REST Experience with virtualization: VMware Tanzu, ESXi, Docker, Podman, Kubernetes, OpenShift, etc. Use AI analytics to gain insights from customer interaction patterns and improve service delivery Deploy natural language processing (NLP) tools for intelligent ticket routing and sentiment analysis Leverage predictive analytics to anticipate customer needs and proactively address potential issues Cloud computing environments: AWS, GCP, Azure, etc. Authentication protocols: LDAP, Kerberos, OAuth, SSL Client Certificate Authentication Messaging Products: Kafka, MQ, EMS, Weblogic, JBoss, Websphere, Dell Boomi, Tibco BusinessWorks, MuleSoft Anypoint Platform Why You’ll Want to Join Us at Solace We have an awesome team! You’ll get to work with some of the smartest individuals in the business We believe in work-life balance and believe it’s important to love what you do We have adopted a hybrid work model to create an inclusive working environment for everyone We live by our values: craftsmanship, trust, courage, freedom, momentum, humility, and human experience. Every. Single. Day. Our training programs are top-notch (LinkedIn Learning, Mentorship program, Solace Academy) We like to brag about our stellar customer lineup! We are social – we like to keep things simple and fun! We are one of the top-ranked employers on Glassdoor We have a sense of humour and make cool videos on cool topics like MITT and this! We understand that experience takes on various shapes and sizes. Not sure you meet all the requirements? We still want to hear from you! Your unique experience could be exactly what we are looking for. At Solace, we believe that diversity and inclusion drive innovation and growth, both in business and in life. We strive to create an enriching and safe workplace where you can be who you are. If you want to do the best work of your career and feel supported every step of the way, we encourage you to join us! Accommodations are available upon request for anyone taking part in the hiring process. Let us know how we can help! We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted.
Solace helps companies connect and integrate all of their assets through the power of event-driven architecture. Our technology makes it easy to unlock data silos and capture events occurring across large enterprises; stream information about those events everywhere it needs to be in real-time; and give the apps, AI agents and people who receive it the power to immediately react with decisive actions and smart decisions. Many of the world’s biggest companies trust Solace to modernize their IT infrastructure by embracing trends like AI, cloud and IoT so they can create awesome experiences for their customers, partners and employees. So, the next time you drive a car, order furniture online, fly in a plane, check your bank balance on your phone, your positive experience could be a direct result of our technology—and your hard work! Overview This position is for a Solution Support Engineer based out of our Bangalore location. You will support Solace clients to ensure they have a good experience and solve technical issues that might arise. The Cool Stuff You’ll Do Deliver a superior customer experience Improving our infrastructure tooling, observability, and automation Resolving incidents Handling service requests and provisioning by the customers Support partners and regional teams as part of a global team Be on-call rotation and provide 12x7 off-hours support Contribute to making the production environment more efficient, less error-prone, etc. Actively involved in development for scalable deployment (automation, tooling, etc.) What You’ll Bring to the Role At least 5 years’ experience in a technical role (software development, technical support, QA etc.) TCP networking, concepts, and troubleshooting Unix/Linux System Administration Programming experience in at least one of: Java, C, or .NET Excellent English communication skills, both written and verbal Strong personal commitment to quality and customer service Ability to take initiative in a dynamic working environment. Willing to provide 12x7 off-hours telephone support approximately one week per month Legally able to work in India Desired Skills Messaging protocols: JMS, MQTT, AMQP, REST Experience with virtualization: VMware Tanzu, ESXi, Docker, Podman, Kubernetes, OpenShift, etc. Use AI analytics to gain insights from customer interaction patterns and improve service delivery Deploy natural language processing (NLP) tools for intelligent ticket routing and sentiment analysis Leverage predictive analytics to anticipate customer needs and proactively address potential issues Cloud computing environments: AWS, GCP, Azure, etc. Authentication protocols: LDAP, Kerberos, OAuth, SSL Client Certificate Authentication Messaging Products: Kafka, MQ, EMS, Weblogic, JBoss, Websphere, Dell Boomi, Tibco BusinessWorks, MuleSoft Anypoint Platform Why You’ll Love Working at Solace At Solace, we’re all about smart people, meaningful work, and good vibes. Work with brilliance – Our team is packed with some of the sharpest minds in the industry. Balance matters – We believe work should fit into your life, not the other way around. Hybrid-first – Flexibility is built into how we work, so everyone feels included and empowered. Values-driven – We live and breathe our core values: craftsmanship, trust, courage, freedom, momentum, humility, and human experience. Growth mindset – Our training programs are designed to help you level up, fast. Customer love – We’re proud of our world-class customer lineup (and we’re not shy about it). Keep it fun – We’re social, we keep things simple, and we know how to have a good time. Creative culture – We’ve got a great sense of humour and we make cool videos on topics like MITT and this (check them out!). At Solace, we are committed to a fair, inclusive, and transparent recruitment process. To help identify candidates whose qualifications best align with the role, we use artificial intelligence (AI) tools during the initial stage of resume screening. These tools compare submitted resumes to the job description, focusing on education, experience, and skills. Importantly, all decisions beyond this initial screening—including interviews and final hiring—are made by our human recruitment team. AI is never used to make final hiring decisions. Let’s Talk Not sure you meet every requirement? That’s okay — we’re more interested in your potential and passion. If this role excites you, we’d love to hear from you. Need accommodations during the hiring process? Just let us know — we’re here to support you. Thanks to everyone who applies! While we wish we could connect with every candidate, only those selected to move forward will be contacted. At Solace, we believe that diversity and inclusion drive innovation and growth, both in business and in life. We strive to create an enriching and safe workplace where you can be who you are. If you want to do the best work of your career and feel supported every step of the way, we encourage you to join us!