You as an Application Support Specialist will provide 2 nd level support for a Business-Critical Application RAFT for the DHL DGFF division. This requires technical abilities to ensure that customer inquiries and issues are resolved within the Service Level Agreement targets. As a member of the support team, you will work on Incident and Problem management and participate on projects with other teams towards business. You will actively work on improvement plans, developing automation, and monitoring scripts. Responsibilities and Duties Application (2 nd level) Support - Ensuring that requests for support are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures. Ensures users and other interested parties are kept informed of progress and that corrective action is taken to avoid delays in accordance with SLAs Spotting potential problems early and taking pro-active action to stop them occurring and/or having a major disruptive impact Cooperating with 3 rd level support (external vendor), e.g. for the development of system enhancements to overcome known problems or further fulfill user requirements Being responsible for resolution of assigned tickets, finding workarounds and following root causes to resolve issues permanently. Providing advice and guidance to less experienced colleagues Supporting delivery of build projects through its lifecycle (focus on user and technical acceptance testing (UAT/TAT), RTP and post implementation support) Qualifications and Skills Accounting & financial knowledge Experience with application support MS-Azure cloud knowledge MS Windows Administration knowledge PostgreSQL & MongoDB with SQL knowledge Advanced English (written and spoken) Advantage will be additional experience with: RPA or any Automation skill Scripting Experience with corporate environment Role-specific Requirements Customer focused personality Fast learning attitude Ability to prioritize and multi-task to achieve goals and deadlines Strong analytical thinking Team player Advanced communication skills Proactive mindset

Looking for technical application support engineer, responsible to provide end to end support for the business applications within the organization. Assisting with systems integrations. Managing day to day tickets and query raised by Ops/Business team and resolutions is kept up to date. Maintaining and updating technical documents and procedures. Responsibilities and Duties Provide technical support to clients and resolve issues related to the application. Collaborate with cross-functional teams to ensure timely resolution of issues. Maintain a thorough understanding of the application and its components. Ensure adherence to service level agreements (SLAs) and customer satisfaction. Identify opportunities for process improvement and implement solutions to enhance efficiency.

Develop and maintain e-commerce websites using Salesforce Commerce Cloud (SFCC). Implement new features and functionalities to enhance the user experience. Work with Storefront Reference Architecture (SFRA) to build and customize storefronts. Collaborate with cross-functional teams including designers, product managers, and other developers. Optimize website performance and ensure scalability. Troubleshoot and resolve technical issues. Stay updated with the latest industry trends and best practices. Requirements : Proven hands-on experience with Salesforce Commerce Cloud (SFCC). Experience with Storefront Reference Architecture (SFRA). Strong understanding of e-commerce platforms and technologies. Proficiency in web development languages such as HTML, CSS, SCSS, JavaScript, and jQuery. Experience with backend technologies like Node.js. Familiarity with version control systems (e.g., Git). Excellent problem-solving skills and attention to detail. Strong communication and teamwork abilities. Preferred Qualifications: Experience in the e-commerce domain. Familiarity with Agile development methodologies. Certification in Salesforce Commerce Cloud.

We are seeking a highly skilled and motivated Deep Learning Engineer to join our dynamic team. The ideal candidate will have a strong background in deep learning, optimization techniques, large language model (LLM) training and fine-tuning, knowledge graphs, DBMS, and WebSocket. A background in electronics is preferable. Key Responsibilities: Develop and implement deep learning models and algorithms. Optimize and fine-tune large language models (LLMs) for various applications. Design and maintain knowledge graphs to enhance data relationships and insights. Manage and optimize database management systems (DBMS) for efficient data storage and retrieval. Implement and maintain WebSocket connections for real-time data communication. Collaborate with cross-functional teams to integrate deep learning solutions into existing systems. Stay updated with the latest advancements in deep learning and related technologies. Qualifications: Strong knowledge of deep learning frameworks (e.g., TensorFlow, PyTorch). Experience with optimization techniques and algorithms. Proficiency in training and fine-tuning large language models (LLMs). Familiarity with knowledge graph construction and maintenance. Solid understanding of database management systems (DBMS). Experience with WebSocket implementation and maintenance. Background in electronics is a plus. Excellent problem-solving skills and attention to detail. Strong communication and teamwork abilities. Preferred Skills: Experience with electronics and hardware integration. Knowledge of additional programming languages (e.g., Python, Java, C++). Familiarity with cloud platforms and services (e.g., AWS, Azure).

The Sr. Project Manager for CIP project will develop detailed project plans, project schedules, project estimates, resource plans, and status reports.. Responsibilities and Duties Lead this agile project and DevOps team with focus on WebMethods technology based deliverables Ensure that the projects are delivered on time, within budget, adhere to high-quality standards, and meet customer expectations Qualifications and Skills Develop detailed project plans, project schedules, project estimates, resource plans, and status reports Translate project requirements into project objectives and tasks Build a strong working relationship with the key managers and account management/ service management in the IT services organization Ensure internal service provider deliver all required services according to agreed processes and procedures Manage customer expectations, report project status and stakeholder relationships Manage changing scope (i.e. change management), risk and project acceptance criteria Obtain feedback at critical milestones and at project completion Utilise project management processes and method

Design, develop, and implement ServiceNow solutions. Customize and configure ITSM, PPM, HRCM modules like Incident Management, Change Management, Request Management, Problem Management, Major Incident Management, Reporting, PA, Dashboard, Workflow, Flow designer, Service Portal and Service Catalog/form development. Custom Apps related Bug fixing & Customization GSM, BMS, Pension Query, HELP Provide technical support and resolve incidents, RITMs. Collaborate with cross-functional teams for issue resolution. Ensure ServiceNow configurations comply with security standards. Implement and maintain access controls and security policies. Build and customize reports and dashboards. Implement PA-performance analytics for service improvement. Create and update technical documentations. Maintain documentation for configurations and enhancements. Stay informed about ServiceNow updates and best practices. Propose and implement continuous improvement initiatives. Platform Upgrade project experience. Integration: Build and maintain integrations between ServiceNow and external 3rd party systems. Ex:Teams, Workday, Open system, etc. Work on API configuration, Scripted API integrations and MID server configuration & End-to End Integration development using SOAP, REST,etc. Scripting and Automation: Develop and maintain the Modules - using JavaScript and Glide Script, HTML, CSS, AJAX, Script Include, etc. Implement automation solutions for process optimization ex: Emergency List update. Create and enhance user interfaces, forms/Catalogs, and workflows/Flow designer. Design and implement Service Portal pages for self-service. Technical Skills: Proficiency in Java Script, HTML, CSS, AJAX, Glide script. Implementation experience on VIRTUAL CHAT/AGENT CHAT,CMDB, ITSM, CSM, ITAM, ITOM, ITBM with strong Scripting Extensive experience in ServiceNow platform development and customization. Must have wide implementation experience of ServiceNow APIs, web services, and new integration techniques. Required Technical Skill Set: ITSM, Service Catalog, Knowledge, Incident, Change Problem Certifications: ServiceNow Certified Application Developer (CAD) certification (preferred)+ CIS- ITSM, CSM, HRCM, PPM, CMDB, HAM, SAM, ITIL, Other relevant ServiceNow certifications are advantageous. Analytical and Problem-Solving: Strong analytical and troubleshooting skills. Attention to detail and commitment to delivering high-quality solutions within SLA. ITSM Must have hands on standard ITSM process implementation ServiceNow in depth Process knowledge (ITSM Process, integrations etc.) Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.) Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management HRSD Experience with the ServiceNow HR Service Delivery (HRSD) application Knowledge of HR functions, processes, and best practices Knowledge of Case Management, Knowledge Management best practices and design Experience designing and/or implementing an HR Shared Services center Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services. Or PPM: Experience with the ServiceNow PPM application Knowledge of Projects, Portfolios, Demands, processes, and best practices Knowledge of Project Management, best practices and design Experience designing and/or implementing an PPM customizations Should be ServiceNow PPM Implementation specialist with sound knowledge integration with external systems using REST and Web services

We have received your profile for Test Engineer role. We would appreciate if you take out a few minutes of your time and share the below information to proceed further interview process. Important Note : Do not reply if you have 30/60/90 days notice candidates. Kindly excuse for longer notice candidates. Please find the below detailed job description and the company profile for your better understanding. Solid understanding of SDLC and STLC with respect to Agile, Software Testing Methodology and Tools. Should have strong work experience on all Software Testing Activities: Test Preparation, Test Data Conditioning, Test Execution, Issue Reporting and Tracking the reported issues to closure. Hands-on experience in API Testing using Postman is a Must. Basic understanding and minimal experience on working with JMeter is a must. Working experience on Manual Functionality Testing and Test Automation is preferred. Working experience on Azure Dev Ops from Software Testing perspective is preferred. Should be willing to work on challenging assignments and ambiguous problem areas. Be creative and innovative to improve efficiency and quality of work. Should have the enthusiasm to learn and apply new technological advancements in testing area. Able to provide end to end Testing solution. Strong communication skills and excellent analytical and Problem-Solving skills Self-driven and motivated. Responsibilities: Working within the Engineering team, specifically on the Software Testing of US Residential Mortgage web-based software products and applications Should be able to work on multiple engagements. Design, implement, and enhance the quality process. Should be coaching and mentoring the Junior team members. Work as per the expectations, processes, and quality initiatives defined by the Project Team. Strive continually to improve Software Testing skills Teamwork: Facilitates effective cross functional and cross cultural team interaction Acknowledges and appreciates each team member's contributions Effectively utilizes each team member to his/her fullest potential Keeps track of lessons learned and shares those lessons with team members. Communication: Facilitates team and stakeholder meetings effectively Holds regular status meetings / scrum meeting Resolves and/or escalates issues in a timely fashion Understands how to communicate difficult/sensitive information tactfully Astute cross-cultural awareness and experience in working with international teams (especially US) You should be speaking to us if; You are looking for a career that challenges you to bring your knowledge and expertise to bear for designing implementing and running a world class IT organization You like a job that brings a great deal of autonomy and decision-making latitude You like working in an environment that is young, innovative and well established You like to work in an organization that takes decisions quickly, is non-hierarchical and where you can make an impact

Developing complex mappings in WTX from the scratch. Create type-trees in WTX for different file formats from the scratch. Create systems using Integration Flow Designer Configure WTX launcher. Responsibility: Candidate must have at least 2+ years of hands-on experience in IBM Websphere Tansformation Extender (9.0/10.0) Candidate must have a basic knowledge in UNIX. The knowledge of any scripting language is a plus. Candidate must have worked on different file formats eg: EDI formats, XML, Fixed and Delimited file format. Candidate should have knowledge of atleast one tool used for continuous deployment pipelines. Must possess strong communication skills. Experience in the Agile method of working is a plus. Domain knowledge in any of these domain : Retail / Logistics / Healthcare / Banking is an add on. Skill Set: Developing complex mappings in WTX from the scratch. Create type-trees in WTX for different file formats from the scratch. Create systems using Integration Flow Designer. Configure WTX launcher. Do the enhancements in the existing WTX mappings. Need to do reverse engineering for some of the WTX mappings. Responsible for the requirement gathering from customer and prepare the functional and technical analysis documents and present it to the team. Need to involve in architectural discussions and decision making. Required to do application support and solve production incidents. Required to work in the Agile way of working. Soft Skills: Good interpersonal skills with the ability to present ideas in user-friendly language. Successful experience working in a team-oriented, collaborative environment. Proven analytical and problem-solving abilities. Excellent communication both written and verbal. Strategic thinker with strong influencing skills and the ability to build consensus. Strong action orientation; ability to make things happen. Communication Facilitates team and stakeholder meetings effectively Holds regular status meetings / scrum meeting Resolves and/or escalates issues in a timely fashion Understands how to communicate difficult/sensitive information tactfully Astute cross-cultural awareness and experience in working with international teams (especially US) You should be speaking to us if; You are looking for a career that challenges you to bring your knowledge and expertise to bear for designing implementing and running a world class IT organization You like a job that brings a great deal of autonomy and decision-making latitude You like working in an environment that is young, innovative and well established You like to work in an organization that takes decisions quickly, is non-hierarchical and where you can make an impact

At least 8 years of experience with Oracle HCM Cloud platform with deep knowledge of Global Core HR, Compensation and Absence Management Responsibilities and Duties 5+ years of Oracle Cloud HCM techno/functional testing and production support (inclusive good understanding ITIL process) 3+ years of Oracle Cloud HCM implementation or technical support experience Strong experience with HCM Extract, BI Reports and OTBI Strong experience within HDL (HCM Data Loader), Spreadsheet loader Excellent functional knowledge in setting up the lookups, values sets, work structures, area of responsibility and configuration of HCM Process Strong knowledge in Fast Formulas, customization of the global data model for the HCM Extracts and Bursting logics Very good knowledge in roles and security Upgraded knowledge on Redwood Experience Hands-on experience with VBCS Added advantage: Expertise with bi-directional interfaces for payroll, experience with REST API, SOAP, etc Qualifications and Skills Oracle Cloud HCM implementation Oracle Cloud HCM techno/functional testing and production support HCM Extract, BI Reports and OTBI HDL (HCM Data Loader), Spreadsheet loader Role-specific Requirements Work Result: CHRIS DevOps Skill Area: COTS Technology: BEA Oracle HCM Proficiency - Technology: Expert

Technical Skills: (JAVA/ C/ C++/.Net), Unix, Windows, J2EE, JMS, XML/XPATH, Web services, web development, app/web servers debugging skills, Application Support, Log monitoring, Change & Deployment Management, Incident & Problem Management, Job Execution and AWS. TIBCO product knowledge (TIBCO BW, AMX BPM, Administrator, Hawk, EMS, iProcess etc) . Job Summary: This role requires a lot of focus on problem solving and innovative thinking. Identifying solutions by understanding the problem requires a great deal of technical expertise so you should have the appetite to hone your existing skills and learn new ones as you continue working on some of the most challenging customer problems. As a member of this world-wide team, you will help debug and solve problems that may arise during the implementation of complex solutions by external and internal customers using our products. You will be responsible for gathering information about the reported problem, researching known problems and workarounds, establishing the configuration and steps to reproduce the problem, and recreating the problem in a lab environment. You might be expected to work on one or more of the following products - TIBCO Business Works and related connectors/plugins, Scribe, BPM, TIBCO Cloud Services, EBX and many more. Responsibilities: Provide phone/email/webex consultation to debug customer problems of low to medium complexity. Develop excellent communication skills (phone/email) to provide support to the TIBCO customer base. Mentor the Associate Support Engineer (IC1) for technical help on Product related issues. Understand the product issues reported by the customer and reproduce it locally in the support lab. Provides prompt and accurate feedback to customers. Escalate issues to senior members in the group when unable to overcome obstacles. Learn from escalated issues and avoid repeated escalations of the same problem type. Attempt to provide workarounds where applicable to help reduce the need or urgency for Change Requests. Create Change Requests (CRs) for the defects/enhancements reported by the customer. Work on the assigned TIBCO products (may be more than one) and learn all the areas of those products. Learn the technologies required for supporting the TIBCO product. Learn other TIBCO products that are required for better understanding of the TIBCO product that you are working on. Create Knowledge Base articles (FAQ/Solutions) for the Service Requests that have repeat value. US West or night shift (9:00 pm - 6 am IST) What were looking for in your background: Good troubleshooting and analytical skills Good knowledge of programming languages (JAVA/ C/ C++/.Net) and debugging skills. Good understanding of Unix and Windows operating systems and ability to simulate / debug problems on these. Working knowledge of several of these technologies: J2EE, JMS, XML/XPATH, Web services, web development, app/web servers, networking, TCP/IP, HTTP, SOAP will be an added advantage. Working knowledge of Open source messaging technologies like Apache Kafka, Pulsar, MQTT etc. Good knowledge of databases (Oracle /SQL server / DB2) and proficiency in writing / analyzing SQL queries. Excellent verbal and written communication skills Enjoys working with people Strong customer-oriented attitude High level of personal motivation Proven capability to own, drive and take responsibility Ability to work in an international multi-site environment Nice to have (any of these): Java certification/Database certification. TIBCO product knowledge (TIBCO BW, AMX BPM, Administrator, Hawk, EMS, iProcess etc) Knowledge / experience of Cloud technology e.g. AWS, Azure, etc. Communication: Facilitates team and stakeholder meetings effectively Resolves and/or escalates issues in a timely fashion Understands how to communicate difficult/sensitive information tactfully Astute cross-cultural awareness and experience in working with international teams (especially US) You should be speaking to us if; You are looking for a career that challenges you to bring your knowledge and expertise to bear for designing implementing and running a world class IT organization You like a job that brings a great deal of autonomy and decision-making latitude You like working in an environment that is young, innovative and well established You like to work in an organization that takes decisions quickly, is non-hierarchical and where you can make an impact Why Encora Innovation Labs Are you are looking for a career that challenges you to bring your knowledge and expertise to bear for designing implementing and running a world class IT Product Engineering organization Encora Innovation Labs is a world class SaaS technology Product Engineering company and focused on transformational outcomes for leading-edge tech companies. Encora Partners with fast growing tech companies who are driving innovation and growth within their industries. Who We Are: Encora is devoted to making the world a better place for clients, for our communities and for our people. What We Do: We drive transformational outcomes for clients through our agile methods, micro-industry vertical expertise, and extraordinary people. We provide hi-tech, differentiated services in next-gen software engineering solutions including Big Data, Analytics, Machine Learning, IoT, Embedded, Mobile, AWS/Azure Cloud, UI/UX, and Test Automation to some of the leading technology companies in the world. Encora specializes in Data Governance, Digital Transformation, and Disruptive Technologies, helping clients to capitalize on their potential efficiencies. Encora has been an instrumental partner in the digital transformation journey of clients across a broad spectrum of industries: Health Tech, Fin Tech, Hi-Tech, Security, Digital Payments, Education Publication, Travel, Real Estate, Supply Chain and Logistics and Emerging Technologies. Encora has successfully developed and delivered more than 2,000 products over the last few years and has led the transformation of a number of Digital Enterprises. Encora has over 25 offices and innovation centers in 20+ countries worldwide. Our international network ensures that clients receive seamless access to the complete range of our services and expert knowledge and skills of professionals globally. Encora global delivery centers and offices in the United States, Costa Rica, Mexico, United Kingdom, India, Malaysia, Singapore, Indonesia, Hong Kong, Philippines, Mauritius, and the Cayman Islands. Encora is Certified Great Place to Work in India. Please visit us at Website: encora.com LinkedIn: EncoraInc Facebook: @EncoraInc Instagram: @EncoraInc Are you are looking for a career that challenges you to bring your knowledge and expertise to bear for designing implementing and running a world class IT Product Engineering organization. Please send your updated resume to [HIDDEN TEXT]

Strong in basics of Java8 version and above to advanced level. Good in problem-solving, algorithms, production support, multi-threading, and create rest ap s Kubernetes and docker good to have Spring boot Look for 3 + years of experience in the above. Reactjs - 1 year experience Bangalore/Noida - open for location

Develop, maintain and scale an internal developer portal UI (Developer Platform) using New Relic Design System. Participate in architectural definitions with a high degree of innovation and creativity. Work in a multidisciplinary team to help our customers and partners. Research new frameworks and services to understand sophisticated scenarios and propose new features based on the learning Roles & Responsibilities: 8+ years of experience working as a Lead/Senior Software engineer working in ReactJs with a strong computer science background and an aptitude for learning new languages quickly. Demonstrated experience with front-end technologies (e.g., HTML, CSS, TypeScript, React). Excellent collaboration abilities, with the capacity to work effectively with cross-functional teams, present ideas, and communicate technical concepts clearly. Comfortable in a fast-paced environment passionate about delivering production code at a regular cadence using Agile techniques, tools and methodologies. Experience working in an Agile development environment. Familiarity with Design Systems and Atomic Design principles. Familiarity with internal developer portals like Backstage, Humanitec, Kapstan, etc.

Encora is looking for Technical Lead - Dot net Full stack to join our dynamic team and embark on a rewarding career journey Design and develop software solutions, including web applications, APIs, and databases. Develop user interfaces using HTML, CSS, and JavaScript frameworks such as React or Angular. Develop server-side logic using programming languages such as Java, Python, or Node. Design and manage databases, ensuring that they are optimized for performance and security. You should have strong technical skills and experience working with both front-end and back-end development technologies. Experience with project management and agile methodologies is also beneficial.

Application Development of FullStack Node & React) Responsibilities and Duties Bachelor s or Master s degree in Computer Science. 5 to 8 years of experience in software development. Strong communication and interpersonal skills. Proficiency in programming languages such as NodeJS(Javascript), Python etc. Strong knowledge of frontend development using React to collaborate effectively with the frontend team. Qualifications and Skills Experience in the design and construction of web-based solutions using Javascript Full stack developer - React, Node, Nest, Typescript, SQL Ser Familiarity with architecture styles/APIs (REST, RPC) Previous experience in application support Strong analytical thinking, excellent communication skills Hands-on experience with LINUX operating systems and any common scripting languages e.g. BASH Practical knowledge of any RDBMS, experience with SQL Experience with MS SQL Database Ability to collaborate and work with other members of the development team Excellent troubleshooting and communication skills Ability to complete multiple tasks and manage a high volume of competing priorities in a fast-paced environment Collaborate effectively with all structural levels of an organization to meet company goals and objectives Ensure the best possible performance, quality, and responsiveness of applications Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues Role-specific Requirements Javascript Full stack developer React Node JS Web API Javascript SQL Server / T-S Typescript, SQL Server

We are seeking a skilled Manual and Automation Tester to join our dynamic team. The ideal candidate will have experience in both manual and automated testing of software applications and a strong understanding of testing methodologies and tools. Key Responsibilities: Perform manual testing of software applications to ensure quality and functionality. Design and implement automated test scripts for regression and functional testing using tools such as Selenium, QTP, or similar. Identify, record, and track bugs and issues in the software. Collaborate with developers and other team members to understand requirements and ensure quality. Review test cases and execute tests according to the project requirements. Ensure timely delivery of test results and reports. Participate in the creation of test plans, test cases, and test documentation. Conduct performance and stress testing as needed. Required Skills: Proven experience in manual testing and automation testing. Strong knowledge of software development lifecycle (SDLC) and testing methodologies. Experience with testing tools such as Selenium, JUnit, TestNG, etc. Familiarity with bug tracking and test management tools (e.g., Jira, HP ALM). Strong analytical and problem-solving skills. Good communication and teamwork skills. Desired Skills: Experience in performance testing using tools like LoadRunner or JMeter. Knowledge of scripting languages like Python, JavaScript, or similar. Experience with continuous integration/continuous deployment (CI/CD) pipelines.

As an individual contributor team member, the person would be responsible for testing features, products, and systems for ongoing releases. It also involves developing manual and automated tests, setting up systems, running tests, submitting bug reports, approving patches, collaborating with other teams, etc., all of which improve the quality of the deliverables. Job Responsibilities Analyze and comprehend requirements; create manual and automated tests; and maintain them. Experienced in testing both web/browser-based interfaces as well as APIs. Create test scripts, test plans, test scenarios, test cases, test data, bug reports, and other test documents. Review artifacts created by others. Execute regression test suites, analyze the test failures, and report defects. Identify potential tests and automate them. Exposure to web services standards such as SOAP, WSDL and REST, JSON is an added advantage. Deploy the builds and maintain test environments as per the test needs. Collaborate with development, support, and other teams to help identify and test quality issues with the product. Required Experience/Skills 6+ years of software testing experience, preferably with a product-based company Experience in test automation (coding, scripting, etc.) and proficiency with at least one automation language, tool, or technology. Knowledge of at least one RDBMS database like Oracle, Postgresql, MS SQL Server, etc. Technical expertise in at least one test automation tool like Junit, Selenium, etc. Technical expertise in any one of the programming languages Java Preferably some knowledge of cloud technologies like AWS, GCP, Azure, K8S, dockers, containers, etc. Knowledge of at least one Unix OS flavor is an added plus. Eager to learn new tools, products, technologies, etc. Education Bachelor s degree in Computer Science or equivalent from a reputed college or university. About Encora Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others. At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

As a Senior Technical Architect, you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems. Responsibilities and Duties Design and develop software applications that meet business needs and technical requirements. Lead technical projects from concept to completion, ensuring high-quality deliverables. Collaborate with cross-functional teams to gather requirements and design software solutions. Write clean, maintainable, and efficient code following best practices in software development. Perform code reviews, provide feedback, and mentor junior engineers to foster skill development. Troubleshoot and debug software issues, providing timely resolutions to ensure system reliability. Continuously improve software development processes and practices to enhance team productivity. Stay updated with industry trends and emerging technologies, applying them as appropriate. Qualifications and Skills Architect with extensive experience doing Solution Architecture and Design Able to navigate and understand both Engineering and product landscapes and propose suitable solutions Technology agnostic - should be able to deliver Engineering solutions (be it java app, .net app, webservice build/integrations, COTS products, etc..) Ability to work with pre-sales and client teams , so needs to have Excellent communication skills Needs to have good attitude, and should be dedicated, as till the solution is formulated things will be in flux and he/she cannot be bogged down with incomplete requirements/un-approved designs

As a member of the global support team, you will help debug and solve problems that may arise during the implementation of complex solutions by external and internal customers using our products. You will be responsible for gathering information about the reported problem, researching for known problems and workarounds, establishing the configuration and steps to reproduce the problem, and recreating the problem in a lab environment. Once the problem is understood, you are also responsible to identify workarounds or to collaborate with engineering to get a fix or a patch to the client as needed to keep their systems operational. You might be expected to work on one or more of the following products - TIBCO BusinessWorks and related connectors/plugins, Scribe, BPM, TIBCO Cloud Services, and many more . This role requires a lot of focus on problem solving and innovative thinking. Identifying solutions by understanding the problem requires a great deal of technical expertise so you should have the appetite to hone your existing skills and learn new ones as you continue working on some of the most challenging customer problems. You will be joining a team where colleagues with different competencies work closely together to solve challenging tasks. There are always engaged people with lots of commitment and energy around you. You will find an energetic, welcoming and informal work environment that supports collaboration and creativity to make success happen. Many of us choose to stay here for a long time. Responsibilities and Duties Provide phone/email/video consultation to debug customer problems of low to medium complexity. Develop excellent communication skills (phone/email) to provide support to the TIBCO customer base. Mentor the Associate Support Engineer (IC1) for technical help on Product related issues. Understand the product issues reported by the customer and reproduce it locally in the support lab. Provides prompt and accurate feedback to customers. Work with the senior members in the group to provide workarounds for the customer reported issues. Escalate issues to senior members in the group when unable to overcome obstacles. Learn from escalated issues and avoid repeated escalations of the same problem type. Attempt to provide workarounds where applicable to help reduce the need or urgency for Change Requests. Create Change Requests (CRs) for the defects/enhancements reported by the customer. Work on the assigned TIBCO products (may be more than one) and learn all the areas of those products. Learn the technologies required for supporting the TIBCO product. Learn other TIBCO products that are required for better understanding of the TIBCO product that you are working on. Create Knowledge Base articles (FAQ/Solutions) for the Service Requests that have repeat value. Qualifications and Skills Bachelor s/Master s degree in Computer Engineering, Computer Science, or equivalent (BE/ME/MCA) with 3-5 years of relevant IT experience. Good troubleshooting and analytical skills Good knowledge of programming languages (JAVA/ C/ C++/.Net) and debugging skills. Good understanding of Unix and Windows operating systems and ability to simulate / debug problems on these. Working knowledge of several of these technologies: J2EE, JMS, XML/XPATH, Web services, web development, app/web servers, networking, TCP/IP, HTTP, SOAP will be an added advantage. Working knowledge of Open source messaging technologies like Apache Kafka, Pulsar, MQTT etc. Good knowledge of databases (Oracle /SQL server / DB2) and proficiency in writing / analysing SQL queries. Excellent verbal and written communication skills Enjoys working with people Strong customer-orientated attitude High level of personal motivation Proven capability to own, drive and take responsibility Ability to work in an international multi-site environment Nice to have (any of these): Java certification/Database certification. TIBCO product knowledge Knowledge / experience of Cloud technology e.g. AWS, Azure, etc. Knowledge of application security/Web services security.