Solution Engineer

Job Description

Location - Chennai (Work from office) Shift Timings - US (6PM - 3AM) Job Description We are seeking a self-motivated product consultant with an obsession to deliver WOWs to join our rapidly growing faced paced environment. As a product consultant (Presales), you will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives.You will be our subject-matter expert helping customers understand and evaluate the SurveySparrow platform.The Product Specialist will be responsible for supporting prospects by delivering compelling solutions and articulating the benefits/value proposition of SurveySparrow. We are looking to hire a consultant who will act as a technical advisor and develop strong relationships with customers, account managers, and cross-functional teams proactively. Responsibilities: ● Collaborate with sales teams to qualify and understand prospect’s use-case using a consultative approach and ensure successful closure of the sales process with your flair and panache ● Highlight SurveySparrow’s value by preparing and delivering product capacities through presentations, product demonstrations, POCs, and responding to RFP documents. ● Work independently with prospects/customer’s technical teams on implementing a complete solution, based on a series of business and technical reviews. ● Coordinate and create technical solution documents for existing and new product features. ● Liaising with Product Managers and cross-functional teams to provide customer feedback, feature requests to develop future strategies to refine and enhance the product. ● Transfer technical and product knowledge to new hires and peers. ● Stay up-to-date on relevant market trends and competitor landscapes. Requirement: ● 3 - 5 years as a technical product consultant or equivalent experience in a customer facing role with a SaaS company. ● Be a storyteller, who's comfortable presenting a company and product to anyone in any setting. ● A self-learner who can pick up skills with minimum support and have a curiosity about learning new concepts. ● High proficiency in English with excellent written and oral skills is a must. ● Flexibility in working in different shifts/regions including the night shift is mandatory. Show more Show less