Solar Operations and Service Co Ordinator

Company: SOLAR CONNECT
Location: Trivandrum,Kerala
Employment Type: Full-Time

About Us:
SOLAR CONNECT is a leading renewable energy EPC company specializing in rooftop, commercial, and industrial solar installations. With 750+ customers and 4MW+ installations across South India, we are committed to delivering efficient clean energy solutions backed by exceptional service.

Role Overview:

We are looking for a Solar Operations & Service Coordinator to oversee daily monitoring of our installed solar power systems, ensure optimal performance, manage after-sales service requests, and coordinate preventive maintenance & AMC schedules. The role demands technical awareness, strong customer service skills, and proactive coordination to maintain customer satisfaction and system efficiency.

Key Responsibilities:

• Monitor daily power generation and performance of solar power systems via remote monitoring platforms and field updates.
• Identify performance deviations or faults and escalate to service teams promptly.
• Maintain AMC (Annual Maintenance Contract) service schedules and ensure timely execution.
• Coordinate with service engineers and vendors for preventive and corrective maintenance.
• Log and track all service requests, ensuring timely closure and customer feedback collection.
• Generate daily, weekly, and monthly performance and service reports.
• Maintain accurate records of service history, warranty claims, and spare parts usage.
• Communicate proactively with customers regarding service schedules, updates, and completion.
• Support after-sales engagement to ensure customer satisfaction and retention.

Key Skills & Qualifications:

• Diploma / B.Tech in Electrical, Electronics, or Renewable Energy (preferred).
• 1–3 years of experience in solar power system monitoring, service coordination, or related field.
• Familiarity with solar inverters, monitoring portals, and basic fault diagnostics.
• Strong organizational and communication skills.
• Proficiency in MS Excel / Google Sheets; familiarity with CRM or service management tools is a plus.
• Customer-focused mindset with the ability to handle multiple tasks efficiently.

What We Offer:

• Competitive salary and performance incentives.
• Opportunity to work with a growing renewable energy leader.
• Exposure to advanced solar technologies and monitoring platforms.
• Supportive work culture with career growth opportunities.

How to Apply:
Submit your CV with the subject "Application – Solar Operations & Service Coordinator" to connect@solarconnect.co.in or apply via Indeed.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹24,906.24 per month

Work Location: In person