Software Support & Testing Executive

Progen

0 years

1 - 2 Lacs

mumbai

Posted:None| Platform:

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Skills Required

communication skills basic software testing attention to detail manual testing basic sql willingness to learn application support fresher bcom graduate organization skills bug reporting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Perform thorough testing of software applications to detect bugs, errors, and performance issues.
Report and track identified issues clearly to the development team using bug tracking tools.
Act as an intermediary between clients and developers, communicating client-reported problems effectively.
Ensure timely resolution of client issues by coordinating with the development team and monitoring progress.
Test application fixes and updates before informing the client to ensure quality and functionality.
Maintain clear and professional communication with clients regarding issue status and resolutions.
Gradually take full ownership of client support, handling all queries, troubleshooting, and follow-ups independently.
Document support cases, testing results, and client interactions systematically.
Collaborate with internal teams to improve processes and client satisfaction.

Preferred candidate profile

Recent B.Com graduate (freshers welcome) with a keen interest in software and client support.
Basic knowledge of software testing concepts and database fundamentals (SQL knowledge is a plus).
Good verbal and written communication skills for client interaction and internal coordination.
Strong organizational and time management skills with a structured approach to work.
Patient, detail-oriented, and proactive problem solver.
Willingness to learn and adapt in a fast-paced environment.
Ability to work independently and take ownership of client support tasks over time.

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