Software Support Specialist

Job Description

0px> In one sentence Responsible for providing outstanding technical support to a global customer base. Keeps ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction. All you need is... Bachelor s degree in Computer Science/Information Technology or equivalent. 5+ years experience as a Software Support specialist. Experience in unix, database & shell scripting. Should have an experience in Kubernetes, Kibana. Should have a knowledge in Team Management. What will your job look like? Investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution. Analyse production issues from the business and application perspective and outlines corrective actions. Technical focal point with other teams to resolve cross product/solution issues. Ownership and accountability of specific modules within an application and provide technical support and mentorship in problem resolution for complex issues. Bring continuous improvements/efficiencies to software or business processes by utilizing Software Engineering tools, various innovations and techniques and the reuse of existing solutions. Contribute in meeting various SLA s and critical metrics to guarantee that tasks are completed on time and the delivery timelines meet the quality targets of the organization. Onboard new employees and train them on processes and collaboration with team members. Take active role in team building, including technical mentoring and knowledge transfer. Partner with internal/external customers to improve the understanding of customer problems and verifies that an appropriate resolution has been applied. Why you will love this job: Get a chance to gain valuable experience and wide knowledge of Software integrative systems! Get the opportunity to be exposed to advance marked technologies and working with multi channels and divers area of expertise! Who are we?