Software Support Specialist

As a Software Support Specialist at Fujishka Solutions, a leading provider of ERP software solutions, your role will involve providing exceptional technical support to clients to ensure smooth operation and optimal utilization of the ERP software. **Responsibilities:** - Respond promptly and professionally to customer inquiries regarding software-related issues. - Assist clients in troubleshooting and resolving technical problems, ensuring high customer satisfaction. - Provide clear and concise instructions to clients on software functionality and features. - Analyze, diagnose, and resolve software issues in a timely manner. - Collaborate with the development team to escalate and resolve complex technical issues. - Maintain detailed records of customer interactions, inquiries, comments, and actions taken. - Create and update knowledge base articles to assist clients in self-resolution. - Conduct training sessions for clients to enhance their understanding of the ERP software. - Develop and update training materials to reflect software updates and improvements. - Effectively communicate technical information to both technical and non-technical users. - Collaborate with cross-functional teams to relay customer feedback and product improvement suggestions. - Participate in quality assurance processes to ensure the reliability and stability of the ERP software. - Work closely with the development team to test and validate software updates. **Qualifications:** - Freshers are welcome to apply. - Minimum of 1 year of experience in software support or a related field is a plus. - Strong accounting knowledge is mandatory (educational or practical experience). - Proven knowledge of ERP software systems is preferred. - Strong problem-solving skills with the ability to think analytically. - Excellent communication and interpersonal skills. - Ability to work independently and collaboratively in a team environment. - Detail-oriented with a commitment to delivering high-quality customer service. - Technical proficiency in relevant software applications and tools. If you are enthusiastic about technology, customer service, and accounting, Fujishka Solutions welcomes you to be a part of their growing team where your work directly impacts client success. The company values learning, collaboration, and continuous improvement.,