Software Support Specialist

Who are we

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit

At Amdocs, our mission is to empower our employees to Live Amazing, Do Amazing every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

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In one sentence

Software Support Specialist - T-Mobile RF Product

What will your job look like

We are looking for a highly skilled and motivated Support Specialist to join our team and deliver exceptional support for our T-Mobile RF cell site design product. This role involves Level 1 and Level 2 support, Swagger API workarounds, training content creation, user permission management, and documentation upkeep.

All you need is...

• 1. Level 1 and Level 2 Support

  • Provide technical assistance and troubleshooting for the RF cell site design product.

  • Resolve user issues promptly and escalate complex cases as needed.

  2. Swagger API Workarounds

  • Develop and implement effective workarounds for Swagger API-related challenges.

  • Collaborate with the development team to ensure smooth integration and functionality.

  3. Training Recordings

  • Create and maintain comprehensive training recordings.

  • Ensure materials are current and easily accessible to users.

  4. User Permission Management

  • Manage user access and permissions in accordance with company policies.

  • Maintain security and compliance standards.

  5. Training Portal Maintenance

  • Update and manage content on the training portal.

  • Monitor usage and address any technical or content-related issues.

  6. Confluence Page Management

  • Maintain accurate and up-to-date documentation on Confluence.

  • Work with team members to ensure clarity and completeness of information.

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Why you will love this job:

• Get a chance to gain valuable experience and wide knowledge of Software integrative systems!
• Get the opportunity to be exposed to advance marked technologies and working with multi channels and divers area of expertise!