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NCR Atleos
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Software Support Senior Specialist

Software Support Senior Specialist

NCR Atleos

5 - 10 years

6 - 10 Lacs

hyderabad

Posted:2 weeks ago| Platform:

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Skills Required

training software support customer satisfaction finance debugging investigation troubleshooting continuous improvement operations recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

JOB TITLE: Software Support Senior Specialist

LOCATION: Hyderabad

POSITION SUMMARY

We are seeking a highly motivated and technically inclined individual to join our Software Support team. This is a mid-level position that would be well-suited to someone with software support experience that is looking to further their career.

As a Software Support Senior Specialist, you will work in a software engineering environment, troubleshooting and resolving software support investigations. Our customer base spans across various countries and cultures, ranging from multi-national financial institutions to local community banks in both mature established and developing markets. While your primary communication will be with internal local technical teams that support our customers, there may be instances when you will need to interact with customers directly.

The successful candidate will receive training, mentorship, and support on NCRs proprietary software products.

KEY AREAS OF RESPONSIBILITY

Provide software support to NCR s financial Self-Service software products
Maintaining ownership of complex software support investigations, debugging to product and component/configuration level, can include recreating in a lab environment when necessary
Coordinate communications between all relevant teams as part of that support investigation
Understanding and driving customer-focused requirements to provide a satisfactory solution to the reporting technical team
Managing multiple support incidents of varying complexity and stages of investigation at any given time with the principle focus of customer satisfaction in mind
Create, edit and maintain knowledge articles within NCR s Knowledge Base
Help support teammates in their problem investigations and contribute to the success of the team
Implement continuous improvement and provide new ideas, processes and sharing of information to assist in the ongoing improvement and efficiency of Software Support

BASIC QUALIFICATIONS

To be considered for this role the candidate must possess the following level of education and experience -

Bachelor of Science or Master of Science degree in a relevant software or engineering discipline
Minimum of 5 years software related experience (Support/Development)
Strong problem-solving skills
Excellent communication skills

ADVANTAGEOUS SKILLS

Experience working within financial Self-Service and/or ATMs

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NCR Atleos

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Software Support Senior Specialist