Software Support Engineer II

Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team. With team members around the world, Candescent is an equal opportunity employer.Tech Suppoort Engineer (Software Support Engineer)Responsible for responding to complex inquiries of a technical or functional nature whichare predominantly routine. Typically supports both (technical/functional) platform and product issues.Handles problem resolutions that may require follow-up and/or escalation to ahigher level of expertise. Requires general knowledge of Candescent software platform products, and/or services. May assess needs and suggest alternative configurations or services.Ability to work flexible hours as required for issue resolution or rotating on call shifts.Responsible for taking Ownership of critical events and providing technicalanalysis and insight into the current condition and recommended solution. Participatingin research and analysis to determine the source of the issue and a recommendedplan to avoid it in the future. Analysis of key customer service, new offeringsand implementation issues and subsequent recommendations for modifications tothe application, DPV interfaces, or internal procedures that will improve theclient experience (end user, FI, and internal customers).

Basic Qualifications

• 2-3 years software technical support experience or education
• General knowledge of Unix systems
• SQL/Oracle DB knowledge
• Experience with front end web based languages and Javascript
• Critical thinking and troubleshooting experience in complex systems
• Ability to diagnosis issues through review data in logs
• Ability to manage time through multiple tasks and complete on time.
  

Preferred Qualifications

• Bachelor of science degree in software or related field
• 2-3 year’s experience in support role
• Experience in Unix environments
• Experience in highly escalated or high volume support environments
  

Statement to Third Party Agencies

To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.