Software Quality Operations, Vendor Delivery Lead

The Software Quality Operations team is at the heart of ensuring the safety, reliability, and quality of the Waymo Driver. Our mission is to build an adaptable and scalable operation, increasingly powered by AI, to deliver the crucial insights necessary to confidently deploy and grow Waymos autonomous vehicle service.

Waymo is experiencing unprecedented growth, rapidly expanding into new cities and launching new vehicle platforms. Software Quality Operations is critical to this expansion, enabling us to scale safely and efficiently. As a Vendor Delivery Lead, you will be responsible for vendor delivery performance & operational reporting for multiple functional areas.

You will:

• Manage recurring and one-off task delivery queues while building and maintaining Standard Operating Procedures


• Define and communicate priorities and resource allocation caps to vendor partners


• Hold partners accountable to SLAs, KPIs, budgets, and contractually committed operational improvements


• Lead short-term and contribute to long-term demand forecasting, capacity planning, and resource allocation


• Identify and execute tool/process improvements to boost efficiency and mitigate risks to timelines or deliverables


• Use technical judgment to drive project delivery, build consensus, and prepare retrospectives, process maps, and other reports for cross-functional stakeholders

You have:

• BA / BS in technical or business discipline or equivalent experience


• 5+ years leading technical projects and / or teams


• Experience directing a vendor supported operation


• A highly analytical mindset with demonstrated background of creating & defining metrics for a program


• Strong communication and presentation skills - can explain complicated topics and ideas in a clear and concise manner


• Ability to work nights as needed to support critical operations and contribute to US business day meetings

We prefer:

• Experience working with fast-paced emerging technologies


• Background in consulting, operations, technology, technical / program management


• Strong data analysis and technical skills; ability to work with Engineers across multiple disciplines


• Moderate proficiency in SQL and understanding of relational databases


• Experience working in a multi-geography environment with US based teams