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Software Engineering Manager

10 - 15 years

35 - 40 Lacs

gurugram

Posted:1 hour ago| Platform: Naukri logo

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Skills Required

computer science application support change management team management managed services coding enterprise applications problem management amdocs salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

 
At Amdocs, our mission is to empower our employees to Live Amazing, Do Amazing every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.
We are looking for a seasoned

Technical Manager to lead the Salesforce and Mulesoft managed services team

. This role requires strong technical expertise in Salesforce (Sales Cloud, Service Cloud, Pardot, Vlocity) and Mulesoft integration platforms, combined with leadership skills to manage support operations, ensure SLA compliance, and drive continuous improvement. The ideal candidate will provide architectural guidance, manage escalations, and collaborate with client stakeholders to deliver high-quality solutions and governance.
What will your job look like
  • Lead and manage the

    Salesforce and Mulesoft support team

    for enterprise applications.
  • Provide

    architectural guidance and best practices

    for Salesforce modules:

    • Sales Cloud, Service Cloud, Pardot, and Vlocity (EPC, CLM, CPQ, OM).

  • Ensure

    SLA/KPI compliance

    and implement continuous improvement initiatives.
  • Manage

    major incidents, escalations, and problem management

    processes.
  • Coordinate with

    client stakeholders and delivery teams

    for seamless operations.

  • Oversee documentation, reporting, and governance activities

    for managed services.
  • Mentor and manage a team of

    developers, architects, and integration specialists.

  • Conduct

    code reviews

    , enforce quality standards, and ensure adherence to best practices.
All you need is...

  • Salesforce Expertise:

    Hands-on experience with Sales Cloud, Service Cloud, Pardot, and Vlocity modules (EPC, CLM, CPQ, OM). - Strong understanding of Salesforce architecture, declarative and programmatic solutions. - Key Salesforce certification.

  • Mulesoft Expertise:

    Proven experience with Anypoint Platform, API-led connectivity, and enterprise integration patterns. - Knowledge of CloudHub deployments, API versioning, and performance optimization.

  • Leadership Governance:

    Ability to manage large teams, mentor resources, and drive operational excellence. - Strong stakeholder management and communication skills for executive-level reporting.

  • Quality Compliance:

    Familiarity with ITIL processes (Incident, Problem, Change Management). Enforce coding standards, security best practices, and compliance requirements.

Qualifications Certifications

  • Education: Bachelor s or Master s degree in Computer Science, IT, or related field.
  • Experience: 10+ years in enterprise application support/management with leadership responsibilities.
  • Certifications:
    • Preferred: Mulesoft Certified Integration Architect, Salesforce Architect certifications, ITIL Foundation.

Soft Skills

Strong leadership and team management capabilities. Excellent communication and stakeholder engagement skills. Analytical mindset with problem-solving and decision-making abilities.

Nice-to-Have

Experience in telecom domain or large-scale enterprise environments. Exposure to CI/CD pipelines, DevOps practices, and cloud platforms (AWS/Azure).
Why you will love this job:
  • You will be challenged with leading and mentoring a few development teams projects
  • You will join a strong team with lots of activities, technologies, business challenges and a progression path
  • You will have the opportunity to work with the industry most advanced technologies

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