Posted:2 months ago| Platform:
Work from Office
Full Time
Monitor and Triage: Handle incoming customer issues during overnight and holiday hours. Technical Investigation: Analyze logs and diagnostics to identify and resolve technical problems. Issue Escalation: Collaborate with engineering to prioritize and resolve complex issues. Customer Interaction: Communicate with customers during critical incidents to gather information and provide updates. Documentation: Maintain internal knowledge base and contribute to process improvements. Requirements Based in IST or European time zones. Experience in technical support or engineering, preferably in a B2B SaaS environment. Proficiency in log analysis and programming (JavaScript preferred). Strong problem-solving skills and attention to detail. Fluent in English, with excellent written and verbal communication. Benefits Offered Flexible Work Hours. Work on impactful, industry-changing projects. Continuous learning and career growth opportunities.. Collaborative, innovative, and inclusive environment. Insurance - Group Medical Coverage, Employee Personal Accident, Maternity and Paternity Leaves. Performance Feedback Sessions. Competitive Compensation. Rewards and Recognition Program, Employee Referral Program, Fun Events.
Rajat
a month ago
Nice place and supportive people, good working culture.
Vertika Rawat
3 years ago
When you have to work for long term, you look for benefits that the company can offer. At ThinkSys, I have benefits of the unusual kind. I joined her...
Jyoti Aggarwal
3 years ago
I have been working here from past 5 years, I joined as a fresher and now I am leading a project. I have been able to develop my technical skills real...
Aashu Rajput
2 years ago
I started as a fresher in ThinkSys 2 years back and till\nnow I am at learning mode. Every time there is\nsomething new to learn which I really like a...
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