Software Engineer Support

Job Description

Monitor and Triage: Handle incoming customer issues during overnight and holiday hours. Technical Investigation: Analyze logs and diagnostics to identify and resolve technical problems. Issue Escalation: Collaborate with engineering to prioritize and resolve complex issues. Customer Interaction: Communicate with customers during critical incidents to gather information and provide updates. Documentation: Maintain internal knowledge base and contribute to process improvements. Requirements Based in IST or European time zones. Experience in technical support or engineering, preferably in a B2B SaaS environment. Proficiency in log analysis and programming (JavaScript preferred). Strong problem-solving skills and attention to detail. Fluent in English, with excellent written and verbal communication. Benefits Offered Flexible Work Hours. Work on impactful, industry-changing projects. Continuous learning and career growth opportunities.. Collaborative, innovative, and inclusive environment. Insurance - Group Medical Coverage, Employee Personal Accident, Maternity and Paternity Leaves. Performance Feedback Sessions. Competitive Compensation. Rewards and Recognition Program, Employee Referral Program, Fun Events.