Software Engineer

As a Customer Service professional at our company in Ghaziabad, you will have a full-time on-site role dedicated to managing incoming calls and customer service inquiries. Your responsibilities will include identifying and assessing customers" needs, providing accurate information using appropriate methods and tools, and ensuring customer satisfaction by handling complaints, offering solutions, and following up for resolution. Keeping records of customer interactions, processing accounts, and maintaining documents will also be part of your role. To excel in this position, you should possess strong written and verbal communication skills, a customer-oriented approach, and the ability to engage effectively with various personalities. Excellent problem-solving abilities, attention to detail, and the capacity to multitask, prioritize, and manage time efficiently are essential. Proficiency in utilizing customer service software, databases, and tools is required. While a high school diploma or equivalent is necessary, a college degree is preferred. Prior experience in customer service roles would be advantageous.,